Ambassador - Guest Relations/Concierge - HLM

The ideal candidate for this position has had experience in the hospitality industry. Naturally outgoing people, with a passion for guest service will excel in this position.
Creative thinkers who are able to reason quickly and act assertively to ensure complete guest satisfaction will thrive.

Specific duties are listed below:
• Offers a warm, genuine greeting to all guests in the lobby, making eye contact, using the guest name naturally and actively looking for ways to provide service, such as carrying luggage, parking cars, offering beverages, etc.
• Provides courteous and efficient telephone service according to hotel standards
• Completes the Check-In / Check-Out procedure for hotel guests naturally and efficiently, secures payment and confirms credit card and identity per PCI compliance standards
• Escorts the guests to the room, explains key features of the room and hotel amenities
• Shares expert knowledge of the area, recommends restaurants, wineries and lodgings
• Provides a detailed written itinerary of all pre-booked events and offers additional assistance throughout the stay
• Resolves problems that occur at any point in the experience to make sure that the guest receives more than a fair outcome.
• Ensures that all verbal and written communication is 100% accurate.
• Able to support all areas of the hotel and restaurant in times of critical need
• Flexible availability for all shifts, evenings, weekends and holidays required.
• Assist with any/all tasks as directed by the General Manager

Job Type: Full-time