Bellperson
Healdsburg, CA 95448, USA
Req #914
Monday, July 1, 2024
The job duties listed below are an overview of the essential duties and measures required to be successful in the position. Please note that the listed examples do not include all tasks, which may be expected within this job position.
- Warmly welcome guests to Hotel Les Mars.
- Embody and deliver warm and professional service.
- Set up breakfast trays and deliver to guest's rooms.
- Park and retrieve guests' cars for the complementary valet program.
- Assist guests in bringing luggage and belongings to and from their guest rooms
- Provide guest with a “rundown” and tour of functions and features in their guest room.
- Assist concierge team as needed to provide guests with exceptional service quality.
- Deliver guest amenities to guest rooms and prepare refreshment packages as needed- maintain current and unexpired CA Food Handler Certificate.
- Provide a helping hand to the housekeeping team with weekly linen inventory and restocking.
- Help maintain public areas near pool, reception, and guest pathways so guests see a snapshot of perfection at all times.
- Respond promptly to any inquiries from guests or route the inquiries immediately to the correct party.
- Use the house car to drive to and from local businesses to assist with guest related “errands” as needed- maintain current and unexpired CA Driver’s License and auto insurance.
- Open arriving packages and deliver to correct departments.
- Establish and maintain positive relationship with guests to promote loyalty and repeat business.
- Ensure front of house arrival area is a snapshot of perfection at all times
General Requirements:
Education: High School Degree or equivalent
Experience:
- Experience in hospitality or related guest service environment
Qualifications:
- Excellent customer service and hospitality skills
- Excellent oral & written communication skills, attention to detail
- Basic knowledge of electronic communication platforms (Outlook email, time keeping system, Microsoft Word etc.)
- Ability to work effectively and efficiently under pressure, with composure
- Teamwork attitude- Ability to work interdepartmentally.
- Maintains regular attendance, is consistently on time and complies with Farmhouse Inn standards
- Scheduling flexibility to meet operational needs, weekend & holiday availability is mandatory
- Current and unexpired CA Driver’s License and auto insurance is a plus but is not mandatory to be successful in this position
Physical Requirements:
- Pushing & Pulling: up to 50lbs frequently
- Lifting & Carrying: average weight 50lbs frequently
- Standing & Walking: constantly
- Kneeling & Bending: frequently
- Climbing: occasional use of foot stools; frequent use of stairs
- Reaching: constantly
- Sitting: occasionally
- Driving: occasionally
Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Other details
- Job Family *Hotel - Hotel Les Mars
- Pay Type Hourly
- Employment Indicator Seasonal
- Hiring Rate $18.00
- Healdsburg, CA 95448, USA