Hotel Coordinator

FLEETCOR is currently looking to hire a Hotel Coordinator within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will place insured families into hotel accommodations. You will report directly to the Hotel Operations Supervisor. 

Role Responsibilities

The responsibilities of the role will include:

• Contacting insured family and confirming information to book hotel.

• Explaining the abatement and payment process to ensure thorough comprehension.

• Searching for hotel using Hotel Database/Internet and confirming with family.

• Notifying the NAM if approval is needed by an adjuster for hotel rates or additional fees/requests from insured family.

• Calling hotel directly or using online booking tools to secure reservation for families, negotiating rates when necessary.

• Informing hotel of (if any) needed involvement in the abatement payment process.

• Adding our travel agent number (IATA/ARC #) to every booking.

• Updating ACT with details of hotel reservations.

• E-faxing Rate Agreement to hotel and the THA for insured to sign.

• Ensuring the insured pays the abatement directly to ALE Solutions using our CCAF.

• Calling insured family with confirmation number and confirming hotel is booked.

• Calling Hotel to confirm hotel received necessary paperwork for check-in.

• Updating ACT with all necessary notes regarding conversations with hotels and insured families; updating all tabs to reflect current status of the insured family’s file.

• Ensuring that Rate Agreements and THA’s are signed and returned in a timely manner and noted in ACT received.

• Ensuring abatement payments are received and processed in accordance with the Abatement tab in ACT.

• Calling Hotels and confirming check-in and check-out statuses of all families assigned.

• Setting up E-File cabinet for each insured family booked in a hotel.

• E-Filing all necessary paperwork for the file.

• Setting tasks for yourself in regard to check-out, paperwork, extensions, folios, and abatement follow-up.

• Performing all necessary file maintenance such as extensions, relocation requests, call-a heads, etc.

• Handling and calculating deductibles and low limits along with abatements.

• Handling upset or sensitive escalations, including unique situations (i.e. bed bugs, insured being asked to leave, police activity etc.)

• Assisting in answering Hotel Department phones.

• Performing other duties as assigned.

Qualifications & Skills

• High school diploma or equivalent preferred

• 2+ years of job-related experience preferred.

• Computer proficiency in Microsoft Office Excel, Word, and Outlook

• ACT program experience a plus.

• Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multitask, and be a team player.

• Attention to detail and accuracy are critical skills for this position.

• Exhibits strong business acumen and sound judgement.

• Able to establish and maintain healthy working relationships among team members in the course of work.

• Ability to assist coworkers with tasks.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1stmonth after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)

• Virtual fitness classes offered company-wide

• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

• Philanthropic support with both local and national organizations

• Fun culture with company-wide contests and prizes
  
  
  #LI-KW2  #LI-Hybrid  #INDSS

About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue

• 800,000 Directly Served Business Clients

• 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 

• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872

• S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses
 

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.

• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
 

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.