Surveillance Operations Analyst

GardaWorld is shaping the future of cash management! We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing, forecasting, ATM, and cash recycler services. We are equipped with the largest fleet of armored vehicles in the industry, sophisticated technology, and an expansive network of experienced employees and innovative partners. We process, manage, and move over $8B in cash every day while delivering 24/7 client support and logistical expertise.

GardaWorld is the world’s largest privately owned security services company offering a wide range of highly focused business solutions including leading-edge security services and cash solutions. In over two decades, our work has taken us from our home base in Montreal to the oil fields of Iraq, and embassies across Africa. We’re also present in financial institutions in the US and airports in Canada. We operate across a broad range of sectors, including financial services, infrastructure, natural resources, and retail. Our clients include Fortune 500 companies and governments with people and assets deployed around the world. We process, manage, and move over $8B in cash every day while delivering 24/7 client support and logistical expertise. Headquartered in Montreal, Canada, our 100,000 highly trained, dedicated professionals serve clients in North America, Africa, and the Middle East. In today’s complex world, security has become a vital concern for everyone and is the foundation of our present and future success.

JOB SUMMARY: The Surveillance Operations Analyst, reporting to the Surveillance Operations Manager, will play a crucial role in handling emergency & non-emergency telephone calls, actioning alarm signals, managing video surveillance, and access control systems, and coordinating responses to security and safety incidents. They will provide timely and accurate information and reporting to staff using data from time sensitive databases. Additionally, the Analyst will generate incident reports for security and investigate purposes and act as a liaison between supervision/management and security personnel.

RESPONSIBILITIES:

• Monitor CCTV, alarm signals, and access control systems for a network of facilities across North America.
• Verify security related alarms, dispatch first responders as needed, provide situation updates to security staff, and coordinate with local authorities.
• Maintain real-time knowledge of the location and the status of various security personnel.
• Create accurate communication logs and accurately report incidents in incident management databases.
• Provide situational awareness of issues occurring throughout the region through internet observation and news media reporting.
• Establish intergroup communication with other support elements to coordinate responses to security incidents.
• Utilize geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the company's assets.
• Provide information for investigative purposes using data and information available in sensitive security databases.
• Support critical role of "incident reach-back" by facilitating the dissemination of information to mobilize the necessary resources to ensure that the regional staff can mitigate immediate risk and incidents.
• Utilize SharePoint sites and Microsoft Office Suite Programs to generate reports and access security related information.
• Make common sense decisions and exercise action during high tension and stressful situations.
• Conduct training of newly placed peers in all duties of the job, provide training updates to supervisory staff as needed.
• Interact in a positive manner with all employees, customers, consultants, and vendors.
• Conduct thorough analysis of security data and trends to identify vulnerabilities and recommend proactive security measures.

• Perform vulnerability assessments of physical security measures, such as perimeter fencing, access control systems, and surveillance cameras, to identify weaknesses and recommend improvements.

• Analyze existing security policies and procedures to ensure compliance with industry standards, regulatory requirements, and best practices.
• Identify gaps or inconsistencies in security policies and provide recommendations for updates or revisions.
• Recommend technological enhancements or upgrades to improve the overall security posture of the organization.
• Conduct simulations and scenario-based exercises to evaluate the effectiveness of emergency response plans and procedures. Conduct simulations and scenario-based exercises to evaluate the effectiveness of emergency response plans and procedures.

SKILLS & QUALIFICATIONS:

Education, Licenses, and Certifications:

• Must have a high school education or equivalent (GED).
• Experience with multi-line phone systems.
• Comfortable using various computer systems simultaneously.
• Extensive knowledge of Microsoft Office Suite is mandatory.
• Ability to multi-task.
• Must be able to obtain D security License.

Skills Required:

• Proficient computer skills including Microsoft Office and SharePoint.
• Proven experience in security monitoring, preferably in a corporate or industrial setting.
• Experience in Command Center Dispatch/Operator or High-Volume Call Center.
• Experience responding to commercial alarm systems and interpreting incoming signals.
• Experience with CCTV software platforms, identifying anomalous activity, and initiating an appropriate response.

• Proven experience in security monitoring, preferably in a corporate or industrial setting.

• Highly effective oral and written communication skills.
• Active listening skills.
• Ability to assess and evaluate situations effectively.
• Ability to identify critical issues quickly and accurately.
• Attention to detail.
• Fast and accurate typing skills for efficient data entry and report generation.

Physical Requirements and Environment:

• Office, minimal to no exposure to extreme temperatures.
• Working on PC and using telephone while sitting for extended periods of time (4+ hours).
• Sitting, typing.

GardaWorld is an equal opportunity employer and drug free workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

 
 

Cash Services Headquarters
2000 NW Corporate Boulevard
Boca Raton, Florida, USA
33431 
+ 1 561 939 7000