Company Overview:

Great Expressions Dental Centers (GEDC) is one of the most established, single brand dental organizations in the United States. Founded in Michigan over 45 years ago and now serving patients in nine states across 255 dental offices, the Great Expressions strategic objective is to become the leading national Dental Services Organization—fueled by the Best Team Members working in a Best Place to Work culture that culminates in delivering the Best Patient Experience in the industry.

Job Summary

The Insurance Department Supervisor’s primary role is to provide training and leadership to all Insurance Department members. They should keep the team members motivated and assesses performance regularly. This position will help develop and implement time lines for departmental projects and track progress. Identify areas of improvement with processes and procedures, also provide necessary documentation. This role will handle and resolve escalated issues for team members. Have the ability to identify trends, the resolution, and follow up to ensure the issue is solved. This position is based at the Practice Support Center in Southfield, MI and is requires at least 4 days in office.

Supervisory Responsibilities:

• Reviewing and approving timecards
• Supervises direct reports by organizing and monitoring work processes and progress
• Maintains direct reports by training and developing personal growth

Duties & Responsibilities:

• Ability and self-confidence to communicate effectively and tactfully.
• Makes necessary time card adjustments for Insurance Department team members
• Assists team members with escalated issues, and provide direction
• Assists Team Leads in making day to day workflow changes to accommodate high and low volume workflow.
• Provides leadership, support, and guidance to the team.