Enrollment Support Specialist - CCMEP
Dayton, OH, USA
Req #327
Monday, October 7, 2024
Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.
$750 Sign-On Bonus (Restrictions Apply).
Summary
The Intake Specialist is responsible for the initial contact with potential consumers seeking assistance. This position will identify consumers’ needs by completing a thorough intake process and assist in the navigation process by referring the consumer to appropriate services within the agency, as well as to outside agencies, based on the consumer’s desired outcome.
Essential Duties & Responsibilities
- Conduct intake process with potential consumers across Program Services division to include: First Day Paperwork, Individual Service Plans, Consent Forms, and any additional paperwork required by Quality Assurance.
- Complete all intakes in a timely manner and in accordance with the timelines established by the referring agency.
- Connect consumers with programming associated with initial referral or other services which align with consumers’ needs and goals.
- Make referrals to necessary programs/agencies based on the consumer’s identified and stated needs.
- Input accurate and complete documentation for consumers into agency database.
- Set up appointments with appropriate department Case Managers.
- Responsible for testing and/or conducting needs assessments.
- Develop and implement plans for service delivery with consumers who have multiple barriers towards independence.
- Maintain an excellent understanding of the agency’s mission, vision, and values.
- Other duties as assigned.
Knowledge, Skills, & Abilities
- Minimum High School diploma or equivalent; Associate’s degree preferred.
- Proficient in Microsoft Office products: Word, Excel, PowerPoint, and Outlook.
- Ability to work in a fast-paced, multi-faceted environment.
- Able to meet timelines while completing quality work.
- Previous customer service experience preferred.
Qualifications
Must maintain the ability to pass a criminal background check and random drug screens.
Must maintain the ability to pass a criminal background check and random drug screens.
The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.
Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.
Other details
- Pay Type Hourly
- Dayton, OH, USA