Field Service Technician-DT

Applicants are considered for positions within the company without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity and/or expression, age, national origin or ancestry, physical or mental disability, military or protected veteran status, marital or parental status, medical condition unrelated to the person’s ability to perform the job, pregnancy, genetic information, political affiliation, citizenship, or any other basis protected by federal, state, or local laws.

Any offer of employment is contingent upon your successful completion of a pre-employment substance abuse and physical screening, verification of documents pertaining to your right to work in the United States using E-VERIFY, and completion of required employment documents 

GRISWOLD INDUSTRIES

Job Description

Field Service Technician

(Outside Sales Dallas, TX)

 

 

JOB DIMENSIONS:

 

Job Summary:

            Under limited supervision, troubleshoot, service, and repair valves and electrical controls on site and in the shop; Establish rapport with municipalities, county agencies, cities, and other water related entities. Assist with installation, schedule and perform yearly maintenance and contract work; and perform related duties as assigned.

 

Reports to:

            District Sales Manager and Regional Sales Manager.

 

Examples of Duties and Responsibilities:

• Schedule service and perform service on site;
• Prepare and organize supplies given work order needs;
• Prepare accurate service reports in a timely manner for completed work;
• Assemble, modify, repair and replace valves;
• Advise customers as to performance and service requirements of company products;
• Prepare customer quotations;
• Work effectively and safely with other employees, customers and contractors;
• Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and
• Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations;

 

QUALIFICATIONS GUIDELINES:

            Any combination equivalent of, but not limited to, the following:

 

Experience/Training/Education:

            Considerable experience and training in assembly, service, and repair of all product lines; trained in company safety policies and procedures; will be trained at Cla-Val service school; and trained in customer and vendor relations.

 

Knowledge/Skills/Abilities:

• Ability to communicate with company representatives, vendors and customer representatives;
• Ability to assess customer service contract needs and prepare quotations;
• Ability to perform basic math computations;
• Skilled in use of hand tools and small power tools;
• Working knowledge of all product lines;
• Ability to understand and follow instructions;
• Ability to read and interpret schematic drawings;
• Ability to organize, schedule and complete work with minimal supervision;
• Knowledge of pricing and billing procedures;
• Considerable knowledge of basic assembly and repair procedures and principles of hydraulics;
• Ability to organize service orders, lay out materials and complete billing records;
• Computer literacy in Microsoft Word and Excel and ability to learn job related software programs;
• Ability to qualify for Confined Space Entry certificate; and
• Ability to work in confined spaces.

 

 

 

Physical Requirements:

• Ability to reach, stretch, bend, lift, move, and carry objects weighing 50 pounds or less;
• Ability to move heavier objects with the assistance of others or by using mechanical devices;
• Ability to operate a motor vehicle; and
• Ability to perform essential functions of the job, as defined;
15. Reasonable accommodations provided upon request.

 

Special Requirements: 

• Possession of a valid Class C driver license and an acceptable driving record;
• Ability to operate a motor vehicle;
• Possession of successful Confined Space Entry training certificate.
• Ability to use required personal protective equipment (PPE) and safety equipment;
• Ability to work in valve service areas; and
• Ability to travel overnight on company business as required.