IT - Information Admin - Director - Fraud Technologies

TITLE: DIRECTOR - FRAUD TECHNOLOGIES
STATUS: EXEMPT
REPORTS TO: VICE PRESIDENT - SECURITY, TECH INFRASTRUCTURE, FACILITIES
DEPARTMENT: IT - INFORMATION ADMINISTRATION
JOB CODE: 11604

PAY RANGE: $166,100.00 - $185,000.00 ANNUALLY

GENERAL DESCRIPTION:

The Director of Fraud Technologies plays a pivotal role in safeguarding the Credit Union against fraudulent activities. You will lead a team of skilled professionals in the implementation and ongoing operations of innovative fraud technologies to detect and prevent fraud. Your expertise will be critical in maintaining the integrity of our systems and protecting our members.

TASKS, DUTIES, FUNCTIONS:

1. Technology Implementation:

• Implement and maintain innovative fraud technologies, machine learning models, and fraud data analytics to proactively identify potentially fraudulent activities across multiple channels.
• Drive innovation by staying abreast of industry trends, emerging threats, and technological advancements.
• Collaborate with fraud analysis to identify trends and patterns to continuously improve overarching fraud prevention and detection strategies.

2. Personnel Management:

• Attract, coach, and retain top-tier resources specializing in fraud detection.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
• Conduct regular performance evaluations and provide constructive feedback.

3. Risk Assessment and Mitigation:

• Assess the bank’s exposure to fraud risks and recommend risk mitigation strategies.
• Stay informed about industry best practices, regulatory requirements, and emerging threats.
• Work closely with fraud, compliance, and legal teams to ensure adherence to relevant regulations.

4. Collaboration:

• Foster strong relationships with external partners, law enforcement agencies, and industry peers.
• Build strong relationships with senior business stakeholders.
• Collaborate with product managers, platform engineers, and compliance officers to implement and continuously improve effective fraud prevention measures.

5. Reporting and Communication:

• Prepare regular reports for all levels of management, service providers, and staff.
• Communicate effectively with stakeholders, providing actionable insights and recommendations.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

1.  Effective oral and written communication skills to complete reports and analysis and to make oral presentations to the Board of Directors, supervisory committees, and management staff.

2.  Carry and respond to a mobile device seven days a week, twenty-four hours a day.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1.  INTERNAL:  Board of Directors, Supervisory Committee, CEO, Senior Management, and all levels of staff.

2.  EXTERNAL: Vendors, suppliers, external auditors, and law enforcement agencies

Qualifications:

1. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).

2. Experience: At least 7 years proven experience in fraud prevention, cybersecurity, or related roles. Five of these years must be in a management capacity in a medium to large financial services or information technology organization.

3. Knowledge/Skills:

• Proficiency in fraud tools and technologies and data analytics.
• Excellent communication and stakeholder management abilities.
• Deep knowledge of operational risk, information security, privacy, and fraud-related risks.
• Familiarity with anti-money laundering (AML) regulations and best practices.
• Strong leadership skills with the ability to influence and drive change.
• Excellent communication skills to convey complex fraud-related concepts to diverse audiences.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
5. Moderate travel by car or public conveyance.

LICENSES/CERTIFICATIONS:

1. Certifications (e.g., Certified Fraud Examiner) are advantageous.

REV. 03/29/2024