Manager - Business Services Origination Operations

TITLE: MGR - BUSINESS SERVICES ORIGINATION OPERATIONS
STATUS: EXEMPT
REPORTS TO: DIRECTOR - BUSINESS LENDING
DEPARTMENT: BUSINESS SERVICES OPERATIONS
JOB CODE: 11686

PAY RANGE: $129,400.00 - $150,000.00 ANNUALLY

GENERAL DESCRIPTION:

The role of the Manager, Business Services Origination Operations is responsible for managing the Business Services Origination Operations team to align with corporate strategic objectives aimed at establishing the company as a leading financial service provider for small businesses and organizations.  This includes the small business new account and lending review activities, fulfillment, and delivery. The Manager, Business Services Origination Operations is responsible for maintaining the Credit Union’s desired deposit and lending procedures and guidelines for all deposit account review and business loan processing, including analyzing credit applications and consistently making quality credit decisions on requests within the limits assigned. This person will have a thorough knowledge of, and be responsible for, developing, managing, and recommending changes to the deposit and loan origination system, management reports, small business portfolio management, and partnering with business stakeholders across the Credit Union to achieve an acceptable level of risk within the portfolio. The Manager is responsible for leading the small business origination operations team to ensure members’ business needs are met.

TASKS, DUTIES, FUNCTIONS:

1. Manage the Business Services Originations Operations team, including assigning tasks, managing workflows, and ensuring timely completion of application review processes.
2. Have thorough knowledge of Credit Union deposit policy and procedures. Have a thorough knowledge and understanding of Golden 1’s deposit system, decision tables and path, and all regulations pertaining to business deposits.
3. Have thorough knowledge of Credit Union lending policy and procedures. Have a thorough knowledge and understanding of Golden 1’s loan decision system, decision tables and path, and all regulations pertaining to Small Business Lending.  
4. Implement innovative initiatives within the team to enhance efficiency, accuracy, and effectiveness in review processes for opening business accounts and decisioning credit applications.
5. Conduct risk analysis and monitoring to identify potential areas of concern in the application review process and implement appropriate mitigation strategies.
6. Foster team development and motivation by providing guidance, coaching, and training to team members to enhance their skills and capabilities.
7. Specialize in advanced document review processes, particularly for complex entities, ensuring thoroughness and accuracy in account opening procedures.
8. Perform required advanced review on small business deposit and credit applications through digital channel, including applying fraud detection and prevention techniques.  
9. Ensure team productivity by setting clear performance expectations, monitoring performance metrics, and providing regular feedback and recognition.
10. Cultivate a member-centric environment within the team, emphasizing the importance of delivering exceptional service and building strong relationships with business stakeholders.
11. A digital leader who is collaborative, and adaptable. Drive digital transformation within the organization by embracing innovation, taking risks, and empowering their team to drive positive change.
12. Provide visionary leadership and strategic guidance to the team, drawing from experience and knowledge. Develop and communicate a sharp vision, mission, and objectives for the team to ensure alignment with organizational goals. Provide insights and recommendations based on a comprehensive understanding of financial dynamics.
13. Leverage various communication mediums to share insights, updates, and strategic direction. Foster transparency in financial reporting and decision-making processes. Foster a positive, inclusive, and engaging work environment by promoting skill development, coaching for improvement and growth, inspiring others through words and actions and encouraging positive employee morale by living out our Mission, Vision, and Core Values.
14. Foster collaboration both within the team and across different departments or teams within the organization. Collaborate with cross-functional teams to align financial strategies with broader organizational goals. Provide financial expertise to support decision-making across departments. Foster mentorship and guidance to team members, nurturing their professional growth and development.  Identify opportunities for training and skill enhancement to ensure the team remains at the forefront of industry trends. Provide additional support throughout the department and perform other tasks and duties as assigned.
15. Empower team members and foster professional growth through ongoing development initiatives.
16. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

1. Proficient in using relevant computer applications and software.

2. Ability to analyze situations, identify issues, and implement effective solutions.

3. Familiarity with industry trends and an initiative-taking approach to process improvement.

5. Effective oral and written communication skills required to interact with credit union staff and management and to achieve positive outcomes.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL:  Regularly engage in verbal and written communication with various departments, including Product, BMS department, Business Relationship Officer, Commercial Loan Reps, IT Help Desk, Financial Advisors, Member Development Officers, Learning and Development, and Digital Team. Internal discussions primarily revolve around research topics.
2. EXTERNAL: Interact with vendors and contractors.

QUALIFICATIONS:

1. EDUCATION: Bachelor's degree in business or a related field preferred. Directly related experience may be considered in lieu of education.
2. EXPERIENCE: Five years of progressive leadership roles. Business Banking Account and Loan underwriting experience within a financial institution. Extensive leadership experience in team management and leadership roles. Successful track record of navigating through complex challenges, inspire high performance, and drive sustainable success.
3. KNOWLEDGE / SKILLS:
   1. Proficiency in Business Banking
   2. Advanced problem-solving skills and timely responses.
   3. Possess an advanced ability to navigate and resolve conflicts with discretion and professionalism, particularly in emotionally challenging situations.
   4. Advanced in using systems, databases, and other relevant technologies.
   5. Independent self- motivated worker who takes initiative without need of supervision.
   6. Highly flexible and adaptable to sudden changes in the work environment.
   7. Analyze situations and make critical informed decisions that support our strategic objectives.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
5. Extensive PC data entry and processing throughout the workday

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 06/04/2024