Machine Wear Product Specialist

PRIMARY FUNCTION:

The Machine Wear Product Specialist is responsible for providing specialized knowledge, marketing and sales support for undercarriage and ground engaging tool product lines.  The Machine Wear Product Specialist will conduct inspections and evaluations of GET & Undercarriage products utilizing wear product software to provide recommendations for repairs and maintenance of products that ensure optimum product life and value for the customer.

ESSENTIAL DUTIES:

• Conduct inspections & evaluations on wear components in assigned territory
• Calculate wear measurements by Caterpillar standards and make recommendations for repair/replacement.
• Prepare accurate and timely forecasts and provide market intelligence of wear parts.
• Emphasizes maintenance services.
• Generate lead & opportunity information in CRM system for PSSR’s/ISR’s to increase sales opportunities.
• Complete call reports daily.
• Maintain current and accurate call reports and monthly sales reports.
• Collaborate daily with the Product Support Team to prioritize customer needs and optimize coverage.

MINIMUM REQUIRMENTS:

Education:

College graduate with two years experience in technical repair services or parts sales or high school graduate with five years experience in technical repair services or part sales.

Work Experience:

(See above)

Physical:

• Must be able to lift and carry items up to 50 lbs. 
• Must have the ability to drive, sit, and stand for prolonged periods of time, frequent walking, stopping, bending, kneeling and climbing.
• Must have energy and stamina to work extended daily hours, usually averaging 9 -10.

Other:

• Valid state driving license with a clean driving record.
• Must have a high mechanical aptitude and an understanding of machine applications, operations, and functions.
• Excellent customer satisfaction skills and ability to build and maintain strong internal and external relationships.
• Strong verbal and written communication skills.
• Willing to travel and work hours required by job and customer demand including possible overnight stays.
• Must have basic PC exposure skills preferably with MS Outlook and Office products.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval. 

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.