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Work Force Development Coordinator

605 S Front St, Columbus, OH 43215, USA Req #3282
Monday, September 30, 2024

Goodwill's Mission:  Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.

 

JOB DESCRIPTION

 

Job Title                      Coordinator, Workforce Development

Department                  Workforce Development

 

Reports To                   WFD Program Manager, WFD Director

Positions Supervised   Career Consultants, Career Facilitators

 

Pay Grade                    A-13

Employment Class       Regular Salary Exempt

EEO Class                    1.2-First/Mid-Level Officials and Managers

Authorized Driver         Yes

 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.  Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

 

 

Summary

 

Provides supervision and support to a team of WFD professionals to ensure the successful implementation of various workforce development programs. This role oversees program/service delivery, tracks enrollment, training completions, employment placements, and other program outcomes as needed. Completes monthly and quarterly quality assurance audits. Develops relationships with community partner and employer partners.

 

Essential Job Functions

 

  • Recruitment: Participates in targeted outreach activities to increase enrollment of eligible program participants.
  • Training: Supports customers in identifying, pursuing, and successfully obtaining necessary training and/or credentials or certifications for their chosen career paths.
  • Employment: Collaborates with Business Services Liaison to build relationships with local employers and community partners to enhance program offerings and secure job placement opportunities for program participants.
  • Quality Assurance and Audits: Conducts ongoing quality assurance audits on customer files to ensure program integrity and effectiveness.
  • Data Management and Scorecard Reporting: Maintain accurate records of customer progress, complete monthly audits, and generate program scorecards to track and report on outcomes.
  • Staff Supervision and Support: Directly supervise assigned staff, provide staff with coaching on best practices for career readiness and employment, conduct training to ensure that assigned staff understand how to use the necessary tools to perform their jobs and provide proper development opportunities.

 

Ancillary Job Functions

 

  • Promote quality service by ensuring effective communication between team members and other Goodwill departments, providing consistent expectations, and ensuring proper employee training.
  • Identify performance or workflow challenges and work with the manager and other coordinators to resolve them.
  • Participate in marketing efforts and provide ongoing contact with referring agencies.
  • Perform other related duties as assigned.

 

 

 

 

 

 

 

Education and Experience – An equivalent combination of education, training and experience will be considered.

 

  • Minimum four years of experience in program coordination or supervisory experience.
  • Must have a valid OH driver’s license and personal car insurance.

 

Knowledge, Skills, and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

 

  • Knowledge of Microsoft Office programs (Word, Excel, PowerPoint, Outlook) and basic office equipment/machines.

Proficiency in using reporting tools and software is essential, along with the ability to present data clearly and effectively.Clear verbal communication skills and ability to give and follow written and oral instructions.Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.Ability to work independently and make responsible decisions.Ability to use good judgment and think quickly and rationally in difficult or stressful situations.

 

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

 

  • General office conditions. Exposed to moderate noise levels.

 

Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

  • Light sedentary office work, such as typing, speaking on the phone, and using a computer to enter data. Must be able to sit, stand and/or walk for extended periods of time.
  • Must be able to have repetitive wrist, hand, and/or finger movement to type and work on computer.
  • Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
  • Be able to occasionally lift up to 15 pounds.
  • Be able to travel, as needed.
  • Regular attendance is a necessary and essential function.

 

Employee Acknowledgement

I understand that:

  • This job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
    • Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
  • I have read and understand this job description.

 

Employee:  ____________________________                      Date:  ______________

 

 

 

At Goodwill, we'll help you reach your potential while you help others reach theirs. Want to enjoy coming to work? So do we!   
 
Our full-time benefits include:

  • Promotion and Growth Opportunities 
Company paid life and long-term disability insurance
  • Health, Dental and Vision insurance the 1st of the month after 30 days
  • Voluntary life, short-term disability, accident,  and critical illness
  • Paid time off
  • Retirement plan
  • Employee Discount at all Goodwill Columbus Stores

Goodwill Columbus is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

For more information, we invite you to visit our website at www.goodwillcolumbus.org

 

 

 

Other details

  • Job Family Workforce Development
  • Pay Type Hourly
  • Travel Required Yes
  • Travel % 50
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Location on Google Maps
  • 605 S Front St, Columbus, OH 43215, USA