Director Mission Critical Commissioning

Henderson Engineers is seeking a Director of Mission Critical Commissioning to join their team in Washington, DC. The Director of Mission Critical Commissioning oversees strategies and efforts relative to client experience, profitability, technical quality, innovation, business development and employee engagement for the mission critical commissioning business. They align vertical markets and clientele as directed by HBS leadership in support of the company’s strategic plans. The Director Mission Critical Commissioning is the brand ambassador for mission critical commissioning with internal and external clients creating awareness, providing timely state-of-the-practice updates to relevant stakeholders, and building relationships that drive business. They oversee the alignment of production staff and project work within mission critical commissioning and may serve as a sector commissioning manager as necessary. This position is heavily matrixed and may include accountabilities across the HBS Leadership team.

Minimum Qualifications for the Role are:

• Bachelor’s degree in any engineering discipline required. Direct managerial experience working with a Mission Critical provider highly preferred.
  • Years of relevant experience in a related leadership/management position will be considered in lieu of requisite education.
• Minimum 10 years of relevant experience required, including a minimum of five (5) years leadership/management experience (e.g., personnel management, project management, program direction, strategic leadership).
• System level certification from any of the following required: Distech, Alerton, Schneider, JCI, Siemens, Honeywell.
• History of building strong teams to improve the client experience and drive business results.
• Proven track record in engaging with clients and maintaining effective relationships over time.
• Demonstrated ability to achieve measurable results based on client satisfaction.
• Demonstrated understanding and participation in professional networks in the AEC industry.
• Must demonstrate proficiency in all core competencies as described and characterized in this job description.

Preferred:

• Direct managerial experience working with a Mission Critical provider highly preferred.
• Professional engineering license preferred.
• Tridium Niagara certification preferred.

Essential Job Functions & Accountabilities:

Operations:

• Oversees all operational areas of commissioning within the mission critical business unit through direct supervision of commissioning personnel for project execution and is accountable for meeting company quality standards across individual purview.
• Assists HBS leadership to procure opportunities that align with the mission critical commissioning strategy.
• Leads communication and collaboration across the mission critical commissioning practice to ensure consistency across projects.
• Assesses and coordinates the staffing and resource needs for mission critical commissioning in collaboration with the VP of Commissioning.
• Implements process changes in alignment with company strategies and processes to improve client experience.
• Strategizes the technical needs of the commissioning practice to develop and implement appropriate tools, processes, and procedures.

Profitability:

• Develops the annual budget for mission critical commissioning in cooperation with the VP of Commissioning, tracks revenue margins and conducts budget reviews to maximize profits.
• Evaluates mission critical commissioning team’s financial performance, adjusts operations accordingly and provides reports and presentations on all aspects of practice performance as requested by HBS leadership.

Employee Engagement & Leadership:

• Oversees effective management of employee relations and personnel matters including all employment actions within the mission critical commissioning team.
• Collaborates with organizational, sector, practice and/or office leadership to foster an engaged, dynamic employee culture and lead company-wide events and initiatives.
• Partners with regional commissioning directors to identify opportunities and gaps in employee development efforts and respond with appropriate action.
• Demonstrates an organization-wide mindset, cooperating across HBS & commissioning leadership to collectively meet sector goals.

Client Experience:

• Maintains a national-level knowledge and presence across the mission critical commissioning practice and industry to inform project pursuits and execution.
• Builds and maintains client relationships across all geographically strategic locations.
• Mentors project staff on client expectations, service standards and commissioning trends.
• Utilizes all service lines to grow presence within commissioning and better support clients.
• Manages client experience to ensure a profitable market share and aligns client maintenance and development with sector growth strategies.
• Partners with marketing staff to generate proposals and determine a profitable fee structure that aligns with sector strategy.