Contingency Management Coordinator

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Our Outpatient services specialize in treatment mental health and substance use disorders with treatment and skills groups, as well as community resources.

Outpatient programs provide trauma-informed care aimed at reducing the harmful impacts of substance use. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience geared towards addressing each client’s specific needs and goals.  Outpatient programs provide Individual and group therapy, individualized case management, treatment planning, drug and alcohol counseling, crisis intervention, and connection to social support services.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview
 
This is a union position.

HealthRIGHT 360 has provided outpatient services for behavioral health disorders since 1985. The San Francisco Outpatient Program is specifically designed for people who struggle with substance use disorders, mental health issue/co-occurring disorders, and criminal justice involvement. The Outpatient Program works with high-risk populations from a variety of backgrounds providing trauma-informed care aimed at reducing the harmful impacts of substance use. Our programs are open and welcoming to adult participants of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in’s, referrals from other agencies, and step-down transitional clients from residential treatment programs. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience geared towards addressing each client’s specific needs and goals. HealthRIGHT 360 adheres to all city, county, state, and federal guidelines regard COVID-19. 

The Contingency Management Coordinator provides care by delivering and tracking all Contingency Management (CM) services, including drug screens and incentive distribution. The CM Coordinator offers support and encouragement to clients who are engaging in Contingency Management as a strategy to improve treatment outcomes and is the primary point of contact for CM services. The CM Coordinator works in collaboration with other members of the multidisciplinary team to ensure the best possible treatment outcome for clients and provides services in accordance with HealthRIGHT 360's philosophy, goals, policies, mission, and vision. Services may be provided in outpatient offices, residential treatment, or in the field, based on client and program needs.

Key Responsibilities

Direct Service Responsibilities:

• Outreaches and follows up with clients and staff who are interested in Contingency Management, determines and communicating eligibility, and coordinating with other existing treatment providers.
• Provides education and training to staff and clients about Contingency Management and how it is being implemented at HR 360.
• Completes all necessary enrollment procedures and documentation for CM participants.
• Provides orientation and guidance to CM participants, and coordinates with treatment staff to ensure collaboration on CM services.
• Collects urine analysis samples and inputs results into the designated database.
• Ensures clients are seen according to the program schedule, and that visits are separated by at least 72 hours (e.g., Monday and Thursday, or Tuesday and Friday) to minimize the chance that drug metabolites from the same drug use episode will be detected in more than one UDT.
• Delivers incentives and/or supports the delivery of incentives as needed.
• Regularly meets with CM participants to discuss progress and goals.
• Collaborates with clients to work towards rehabilitation goals.
• Seeks clinical consultation throughout the treatment episode, especially when encountering new and/or high-risk clinical circumstances.
• Maintains frequent communication with the treatment teams, and engages in regular consults, clinical team and case conferences, and plan development meetings.
• Delivers services in outpatient, residential, or field depending on assignments and/or client need(s).
• Meets expected service hour performance expectations.
• Provides translation services as needed (if applicable).

Clinical Documentation Responsibilities:

• Writes and completes all progress notes within seventy-two hours of service delivery.
• Maintains compliance with due dates for all clinical documentation.
• Enters results of drug tests upon completion to ensure timely receipt of the incentive by the patient.
• Documentation must maintain in compliance with agency policy and procedures, HIPAA, 42-CFR, DMH, and SAPC standards.

Training, Supervision and Quality Improvement Responsibilities:

• Actively participates in individual supervision.
• Actively participates in agency and team meetings.
• Participates in training opportunities.
• Communicates collaboratively with all members of the behavioral health team including: medical, mental health, psychiatry, substance use disorder, and other staff.
• Completes all assigned trainings and Relias trainings in a timely manner.

Professionalism and Other Duties: 

• Arranges work schedule in accordance with the agency’s needs.
• Attends regular staff meetings and other meetings as assigned.
• Reads emails daily and responds when appropriate.
• Works collaboratively with other members of the treatment team including the Case Manager, Clinical Therapist, Counselor, Substance Use Treatment Team, Medical provider(s), and Psychiatrist. 

Education and Knowledge, Skills and Abilities
 
Education Requirements:

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• SUD Registered or Certified and in good standing with certifying agency in CA.

Experience:

• Preferably a minimum of two years’ experience in the human service field.
• Experience working with clients experiencing problems with substance use.
• Knowledge of and experience with providing trauma informed service.
• Experience delivering evidence-based practices preferred.

Background Clearance Required:

• Live scan clearance-VICTIG background check.
• Must not be on parole or probation for a minimum of two years.

Knowledge Required:

• Knowledge of issues related to substance abuse, mental health, and criminal background.
• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications.
  

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.