Administrative Assistant

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview
 
This is a union position.

HealthRIGHT 360 has provided outpatient services for behavioral health disorders since 1985. The African-American Healing Center Outpatient Program is specifically designed for people who struggle with substance use disorders, mental health issue/co-occurring disorders, and criminal justice involvement, while incorporating attention towards additional cultural factors directly impacting the African-American and local Bayview community. The Outpatient Program works with high-risk populations from a variety of backgrounds providing trauma-informed care aimed at reducing the harmful impacts of substance use. Our programs are open and welcoming to adult participants of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in’s, referrals from other agencies, and step-down transitional clients from residential treatment programs. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience geared towards addressing each client’s specific needs and goals.

The Administrative Assistant is responsible for providing general administrative and clerical support to the San Francisco Outpatient Program. This position requires an ability to maintain strict confidentiality and handle information with excellent customer services skills, tact and diplomacy.

Key Responsibilities

• Provides general office administrative and secretarial support including but not limited to electronic health record data entry, word processing, answering telephones, checking messages, greeting clients and visitors with courtesy and respect, handling general inquiries, distributing mail, faxing, copying, etc.
• Works closely with the Outpatient treatment staff and Program Management to provide clerical support as needed.
• Develops, transcribes, and distributes monthly minutes, reports, and/or general information as needed.
• Providing client support in the milieu with directing client to the proper group, answering program related questions.
• Managing client attendance and program verification sheets
• Works as part of an integrated, multi-disciplinary team.
• Helps set up and serve meals to program participants.
• Coordinate meal deliveries to the program and sets weekly menu
• Arranges/assists/sets-up/attends meetings, trainings, conferences, for staff.
• Maintains general office area and office/kitchen/IT supplies inventory and orders.
• Coordinates facility and maintenance issues with the help of other agency departments.
• Provides data entry in electronic database systems including but not limited to participant data, billing, and reports.
• Assists in maintaining confidential files in both physical and electronic forms in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements. 
• Assists management with the reconciliation of data. 
• And, other duties as assigned.

Administrative Responsibilities: Provides general office administrative and secretarial support including but not limited to electronic health record data entry, word processing, answering telephones, checking messages, greeting clients and visitors with courtesy and respect, handling general inquiries, distributing mail, faxing, copying, etc.; Works closely with the Outpatient and other administrative team; Develops, transcribes, and distributes monthly minutes, reports, and/or general information as needed.
Facility Responsibilities: Arranges/assists/sets-up/attends meetings, trainings, conferences, etc. as required; Maintains general office area and office/kitchen/IT supplies inventory; Coordinates facility and maintenance issues with the help of our outpatient team.

Data and Compliance Responsibilities: Provides data entry in electronic database systems including but not limited to client data, billing and reports; Assists in maintaining confidential files in both physical and electronic forms; Assists management with reconciliation of data.

Education and Knowledge, Skills and Abilities

Education and Experience Required:

• Associate's degree in Business Administration or equivalent experience

Desired:

• Demonstrated administrative and secretarial skills with one year of general office work experience preferred. Experience with electronic health records.

Background Clearance Required:

• Must not be on active parole or probation.

Knowledge Required:

• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
• Current Food Handler certifications

Skills and Abilities Required:

• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
• Professionalism, punctuality, flexibility and reliability are imperative.
• Excellent verbal, written, and interpersonal skills.
• Ability to maintain confidentiality, display good judgment, and exercise tact and diplomacy at all times.
• Strong problem-solving skills.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
• Outstanding ability to follow-through with tasks.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Strong initiative and enthusiasm and willingness to pitch in whenever needed.
• Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
• Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.

Desired:

• Understanding of and willingness to work with traditionally under-served populations, including but not limited to those affected by substance abuse, mental health, HIV, AIDS, and other health-related issues.
• Crisis management and deescalation skills.
• Experience with billing through Electronic Health Record systems.
• Experience working with criminal justice population. 
• Positive attitude with a sense of a humor is always a plus!