Intake Care Coordinator I

Job Overview
 
Women age 18 and above with severe substance use disorders are able to enter residential treatment with their children under the age of 10 ½. In addition to treatment of severe substance use disorder, the residential program is able to serve the following specialty populations: pregnant and postpartum women, women with histories of trauma and/or domestic violence, women with co-occurring mental health disorders, women with history of traumatic brain injury, women with open DCFS cases, and women with criminal justice involvement.

This position is Monday - Friday 8:30am - 5:30pm.

The Intake Care Coordinator I maintains a caseload and provides care by linking the client with appropriate services to address specific needs, such as: benefits, mental health, physical health, employment, probation, DCFS, housing, community resources, Outpatient Substance Use Disorder services, and Aftercare services. The Intake Care Coordinator I offers supportive services to clients to increase self-efficacy, self-advocacy, basic life skills, coping strategies, self-management of biopsychosocial needs, benefits and resources, and reintegration into the community. The Intake Care Coordinator I works in collaboration with other members of the multidisciplinary team to ensure best possible treatment outcome for the client and provide treatment in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission and vision.  Services may be provided in: Outpatient office, Residential Treatment, or in the field, based on client and Program needs.

Key Responsibilities

Direct Services: Assists the client with intake by completing Case Management Assessment and entering financial and benefit information. Supports the client in applying for Medi-Cal or transferring Medi-Cal to or from another county, when appropriate. Assesses the client’s case management needs and completes all Releases of Information. Connects the client to benefits, mental health services, physical health services, employment resources, Probation, DCFS, housing resources, community resources, Outpatient Substance Use Disorder services, and Aftercare services. Coordinates communication and external service linkage including assisting with scheduling appointments, communicating with Probation, scheduling child visits, communicating with DCFS, obtaining all court minute orders, and providing appointment reminders for therapy and psychiatrist. Completes the VI-SPDAT Assessment and connects the client to safe housing options. Prepares the client for job searching by assisting with resume writing and job search preparation. Monitors client's progress toward achieving Care Coordination goals and provides Problem List input if applicable. Seeks clinical consultation throughout the treatment episode and when encountering new and/or high- risk clinical circumstances. Works collaboratively with other members of the Treatment Team including the Clinical Therapist, Counselor, Medical staff, and Psychiatrist. Maintains frequent communication with the Treatment Team and engages in regular consultations, Clinical Team Case Conferences, and Plan Development meetings. Delivers services in Outpatient, Residential, or in the field, depending on assignments and client needs. Responsible for treatment oversight of care coordination services for all clients in residential and/or on caseload. Assists with client program oversight by managing Care Coordination Business Passes. Meets expected Client- Care Hours (productivity expectation is 20 Client Care Hours per week). 

Clinical Documentation: Write and complete all Progress Notes within 72 hours of service delivery. Maintain compliance with due dates for all clinical documentation. Writes Client Progress Letters and Court Reports & obtains final approval from the Supervisor. Documentation must maintain in compliance with agency policy and procedures, HIPAA, 42-CFR, DMH, and SAPC standards. Completes all assigned URC’s within a timely matter. 

Training, Supervision and Quality Improvement: Maintains full compliance with CCAPP or CADTP requirements for registration and certification. Attends and actively participates in assigned Clinical Group Supervisions. Actively participates in agency and team meetings. Participates in training opportunities. Communicates collaboratively with all members of the Behavioral Health Team, including Medical Team, Mental Health Team, Psychiatry Team, Substance Use Disorder Team, and other staff. Completes all assigned trainings and Relias trainings in a timely manner. 

Professionalism and Other Duties: Arrange work schedule in accordance with the agency’s needs. Attend regular staff meetings and other meetings, as assigned. Reads emails daily and responds, when appropriate. Transports clients, as needed. Completes client UA tests and documents test results.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Education Requirements:
-Registration as Substance Abuse Counselor from an approved/accredited California agency. 
- Bachelor’s Degree from an accredited university. 

Experience
- Preferably a minimum of two years’ experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery. 
-Experience working with clients experiencing acute withdrawal from substances
-Knowledge of and experience with providing trauma informed services
-Experience delivering evidence-based practices
 
Background Clearance Required:
 -CDCR fingerprint clearance
 -Must not be on parole or probation for a minimum of two years
 
Knowledge Required:
-Knowledge issues of related to substance abuse, mental health, and criminal background
-Culturally competent and able to work with a diverse population
-Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications

Skills and Abilities Required:
- Professionalism, punctuality, flexibility and reliability are imperative
-Strong computer skills, including Outlook, Excel, Word and PowerPoint
-Excellent verbal, written, and interpersonal skills
-Integrity to handle sensitive information in a confidential manner
-Action oriented
-Strong problem-solving skills
-Excellent organization skills and ability to multitask and juggle multiple priorities 
-Outstanding ability to follow-through with tasks
-Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
-Strong initiative and enthusiasm and willingness to pitch in whenever needed
-Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations 
 -Able to work within a frequently changing project scope while maintaining overall direction and structured priorities

Desired:
-Bilingual