SUD Supervisor

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Job Overview
 
890 is a residential Substance Use Disorder treatment program for men, located near Alamo Square in San Francisco. It is a 99 bed trauma-informed and dual diagnosis program, staffed by an interdisciplinary clinical team of Substance Use Disorder counselors and therapists. 890 utilizes evidence-based curricula to provide individual and group counseling in a residential treatment setting for some of San Francisco's most vulnerable adults. Our goal is to serve clients in an environment where they feel supported and accepted so they can begin their recovery in a safe and peaceful setting.  

The Supervisor supervises and manages staff to ensure provision of quality client care and effective team performance in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission and vision.  The Supervisor is primarily responsible for staff onboarding and training, staff supervision, as well as other daily activities essential to incorporating the agency‘s mission and values as a part of our service delivery. Supervisor is also responsible for overseeing client care as it relates to staff scheduling, outside agency relations, and other tasks as assigned by the Program Director and Manager. 

Key Responsibilities

• Will work swing shifts and some weekend shifts. 

People Management Responsibilities: 

• Responsible for providing direct supervision, training, and guidance to the direct service staff assigned. 
• Ensures all direct reports are in compliance with HR360 policies, procedures and position expectations and performance goals. 
• Gives ongoing feedback and conducts formal performance evaluations in a timely manner. 
• Conducts staff meetings as needed and ad hoc staff huddles at the start of each shift worked, delegates staff assignments during each shift. 
• Identifies the direct reports strengths and weaknesses and strives to develop each direct report to their fullest potential.  
• Delivers and arranges trainings and resources required for direct reports to perform their roles. 
• Provides coaching, support, follow up, and performance management to direct reports to ensure productivity/client care expectations are met. 
• Supports the director/manager in interviewing, selection, hiring and terminations for positions within program. 
• Responsible for direct report performance management including, performance improvement plans, formal written warning notices. 
• Supports the director/manager in terminations of direct reports as needed.  
• Maintains open communication with the director/manager concerning employee matters/needs and seeks consultation when needed. 
• Responsible for scheduling and facilitating team meetings as applicable to support client care and staff development. 

Treatment Oversight Responsibilities:  

• Responsible for clinical and administrative oversight of all treatment services provided by direct reports within scope of practice. 
• Responsible for ensuring that direct reports provide strengths based, trauma informed, harm reduction, and culturally attuned services. 
• Responsible for ensuring that all treatment services are provided in an ethical and legal manner. 
• Responsible for reviewing clinical documentation and providing co-signature as applicable. 
• Responsible for all direct reports submitting documentation in accordance with program requirements and in compliance with all compliance and regulatory requirements and agency’s policies and procedures. This includes timeliness of documentation with progress notes being completed no later than the following business day, assessments, treatment plans, and discharges occur on time. 
• Responsible for identifying treatment oversight needs for the team and communicating the needs to the Manager. 
• Assumes ownership for any crisis situation as it relates to service delivery and sees it through to completion. This may include: consultation, direct service, crisis intervention, ensuring proper documentation, on-call duties, and LPS responsibilities as applicable. 
• Facilitates and assists with client case conferences as applicable. 
• Ensures that team communicates and collaborates with all members of the behavioral health team including:  medical, mental health, psychiatry, substance abuse staff and others.  

Program Management Responsibilities:   

• Responsible for ensuring that all treatment service plans and activities are executed in keeping with the organization’s values, mission, vision and strategy. 
• Responsible for maintaining team productivity and contract utilization. 
• In collaboration with management, develops and maintains good relations with contractors and other collaborators to ensure program continuation within assigned program. 
• Responsible for ensuring compliance with all programmatic or project contractual requirements. 
• Ensures all direct reports remain in compliance with policies and procedures as it relates to day to day program operations in collaboration with the Managers, QI and EHR staff. 
• Responsible for direct report’s and team’s performance. Team performance includes: productivity, contract utilization, and the quality of services provided by the team. 
• Consults and collaborates with the manager concerning client assignment and workload distribution across the team.  

Direct Service Responsibilities:   

• Direct Service as necessary and within scope of practice, which may include: crisis intervention, assessments, individual services, group services, case conferences, and treatment plans as assigned by the manager. 
• Assumes ownership for any crisis situation as it relates to service delivery and sees it through to completion. 
• And, other duties as assigned. 

Education and Knowledge, Skills and Abilities

• AOD Certification and at minimum 5 years of experience in providing SUD services and 4 years of supervisory experience.

Or   

• Bachelor of Arts or Sciences degree from an accredited college or university, and AOD Certification from an accrediting professional organization, and 3 years of experience in providing SUD services and supervising staff.   

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We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.