Case Manager- Spanish/English Bilingual

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview
 
HealthRIGHT 360's residential substance use disorder (SUD) program is a program contracted with Department of Public Health's (DPH) Substance Abuse Prevention and Control (SAPC) program for residential drug Medi-Cal (DMC) services for up to 99 adult men and women: 33 that are for men who are judicially involved, 33 for men, and 33 for women. The residential DMC program works closely with the other BHC programs to provide a continuum of services for low income/Medi-Cal population. The program is located on the campus of Martin Luther King Jr. Hospital in the Willowbrook area of South Los Angeles and will serve all LA County residents. 

The Case Manager maintains a caseload and provides care (which will be delivered in Spanish for clients who are monolingual Spanish-speaking) by linking the client with appropriate services to address specific needs such as: benefits, mental health, physical health, employment, probation, DCFS, employment, housing, community resources, outpatient substance use disorder services, and aftercare. The Case Manager offers support services to clients to increase self-efficacy, self-advocacy, basic life skills, coping strategies, self-management of biopsychosocial needs, benefits and resources, and reintegration into the community. The Case Manager works in collaboration with other members of the multidisciplinary team to ensure best possible treatment outcome for the client and provide treatment in accordance with HealthRIGHT 360's philosophy, goals, policies, mission and vision. Services may be provided in: outpatient office, residential treatment, or the field, based on client and program need. 

Key Responsibilities

Direct Service: Assists the client with intake by completing case management assessment and entering financial and benefit information. Supports the client in apply for Medi-Cal or transfer Medi-Cal county when appropriate. Assess the client's case management needs and completes all releases of information. Connects the client to benefits, mental health, physical health, employment, probation, DCFS, employment, housing, community resources, outpatient substance use disorder services, and aftercare. Coordinates communication and external service linkage including: assisting with scheduling appointments, communicating with probation, scheduling child visits, communicating with DCFS, obtaining all court minute orders, providing appointment reminders for therapy and psychiatrist. Completes the VI-SPDAT and connects the client to safe housing options. Prepares the client for job search by assisting with resume writing and job search preparation. Monitors client's progress toward achieving case management treatment plan goals and provides treatment plan input. Seeks clinical consultation throughout the treatment episode and when encountering new and/or high risk clinical circumstance. Works collaboratively with other members of the treatment team including the Clinical Therapist, Counselor, Medical, and Psychiatrist. Maintains frequent communication with the treatment team and engages in regular consults, clinical team, case conferences, and plan development meetings. Delivers services in outpatient, residential, or field depending on assignments and client need. Responsible for treatment oversight of case management services for all clients on caseload. Assists with client program oversight by managing case management business passes. Meets expected client care hours (productivity expectation is 25 client care hours per week).

Clinical Documentation: Write and complete all progress notes within 72 hours of service delivery. Maintains compliance with due dates for all clinical documentation. Writes client progress letters and court reports and obtains final approval from the supervisor. Documentation must maintain in compliance with agency policy and procedures, HIPAA, 42-CFR, DMH, and SAPC standards. Completes all assigned URCs within a timely matter.

Training, Supervision and Quality Improvement: Maintains full compliance with CCAPP or CADTP requirements for registration and certification. Attends and actively participates in assigned Clinical Group Supervision. Actively participates in agency and team meetings. Participates in training opportunities. Communicates collaboratively with all members of the behavioral health team including: medical, mental health, psychiatry, substance use disorder, and other staff. Completes all assigned trainings and Relias trainings in a timely manner.

Professionalism and Other Duties: Arrange work schedule in accordance with the agency's needs. Attend regular staff meetings and other meetings as assigned. Reads emails daily and responds when appropriate. Transports clients as needed. Completes client UA tests and documents test results. 

And, other duties as assigned. 

Education and Knowledge, Skills and Abilities
 
Education Requirements:

• Registration as Substance Abuse Counselor from an approved/accredited California agency.
• Bachelor's Degree from an accredited university.

Experience:

• Preferably a minimum of two years experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
• Experience working with clients experiencing acute withdrawal from substances.
• Knowledge of and experience with providing trauma informed services.
• Experience delivering evidence-based practices.

Background Clearance Required:

• CDCR fingerprint clearance.
• Must not be on parole or probation for a minimum of two years.
  

Other Requirements: 

• Must be fully vaccinated against COVID-19, including booster shots; there are no medical or religious exemptions available for this position.

Knowledge Required:

• Knowledge issues of related to substance abuse, mental health, and criminal background.
• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.

Skills and Abilities Required:

• Fluent/certified bilingual (English/Spanish).
• Professionalism, punctuality, flexibility and reliability are imperative.
• Strong computer skills, including Outlook, Excel, Word and PowerPoint.
• Excellent verbal, written, and interpersonal skills.
• Integrity to handle sensitive information in a confidential manner.
• Action oriented.
• Strong problem-solving skills.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
• Outstanding ability to follow-through with tasks.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Strong initiative and enthusiasm and willingness to pitch in whenever needed.
• Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
• Able to work within a frequently changing project scope while maintaining overall direction and structured priorities. 
  

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