Client Safety Navigator

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Job Overview
 
This is a union position.

North County Serenity House, A Program of HealthRIGHT 360 was founded in 1966 to provide substance use disorder services in the community.  North County Serenity House provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders. 

The Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes verbal de-escalation strategies to address crisis situations and client behavioral issues and is available 24/7 on site at the program. The Client Safety Navigators ensures that the building space is safe and secure. The Client Safety Navigator will monitor entrances and exits, check clients in when returning from appointments, check visitors in, complete house runs and room checks, and help maintain overall safety of the program. The Client Safety Navigator will work with program leadership, Sherriff’s/local law enforcement and health and safety teams to respond to emergency and crisis situations at the program, including client drug use, overdose, programmatic interruptions, and other situations. 

Key Responsibilities

• Ensures and maintains a safe and orderly environment for clients, staff, and visitors. 
  Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
• Maintains positive, respectful, non- confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment.
• Always carries Narcan on person while on duty, utilizes nasal Narcan to reverse drug overdose when needed.  Works with local law enforcement when needed. 
• Maintain client sign in/out log, visitors sign in/out logs. File incident reports as needed.
• Demonstrated ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning.
• Proven ability to build strong relationships with colleagues, community organizations, and the broader community.
• Understanding of social determinants of health and importance of whole person care.
• Proficient in MS Word, Excel, PowerPoint, and Internet applications.
• Bilingual in Spanish and English desired.

Education and Knowledge, Skills and Abilities

• HS Diploma or GED required.
• Ability to pass background check.
• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred.
• Trained in crisis de-escalation tactics.
• Ability to work with local law enforcement and leadership onsite.
• Knowledge of San Diego community behavioral health and public health systems.
• At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system.
  

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.