Community Outreach Worker

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview
 
This is a union position.

The mission of healthRIGHT360 is to give people in need a chance for hope, change, and the tools to build a better life. We do this by providing compassionate integrated care that includes primary medical, mental health and substance use disorder treatment. 

The Community Outreach Worker works in collaboration and continuous partnership with the healthcare teams to provide community outreach to link individuals to HealthRIGHT 360 for integrated primary care, behavioral health, substance use disorder treatment, oral healthcare, enabling resources and other services provided within the agency. This may include both in reach to other HealthRIGHT 360 programs as well outreach to single room occupancy hotels, navigation centers, community resources such as free dining rooms, and other areas that the target population may congregate. This position require flexibility in hours that may include working evenings and weekends.

Key Responsibilities

Outreach responsibilities: Provides internal program and direct community outreach to targeted populations; Participates in health fairs, neighborhood community activities, screenings and special events; Provides outreach to Single Room Occupancy hotels, street outreach, and goes to areas where target populations may congregate such as navigation centers. Creates liaison with other social service organizations for referral of patients. Participates in internal behavioral health meetings to engage patients in primary care; Refers patients to the medical clinic for primary medical care; Refers patients to Substance Use Disorder treatment programs for detox, residential, and outpatient services; Assist in the planning and coordination of community health fairs and events; May assist in the development and implementation of a marketing campaign to the community served by HealthRIGHT 360; Maintains comprehensive documentation for data collection; and provide statistical data and/or reports as requested or required. Engages newly assigned patients from the health plan, as well as those that have lapsed in care. Outreaches to established patients to engage in clinical quality measures and panel management for preventative health and chronic disease management. Outreach may include evening and weekend activities.

General Duties and Responsibilities: Demonstrates a clear understanding of HealthRIGHT 360’s Mission, Purpose and Philosophy; Adheres to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity, and honesty; Takes initiative and responsibility for decisions as an individual. Exhibits commitment to personal and company wide goals; Participates in the ongoing development of competencies, capabilities, technology, and the resources needed to achieve high standards of efficiency and effectiveness. Approaches job duties and responsibilities with the passion and a desire to meet highest standards; Take a patient centered approach; Works well with healthcare team to bring patients in to care; Encourages a positive environment and experience for coworkers and patients; Treats patient and coworkers with dignity and respect; Maintains confidentiality of all agency and patient related information; Assists with special projects as directed by the Admissions Director in collaboration with leadership and Executive teams.

Documentation responsibilities: Ensures proper tracking of outreach efforts through thorough documentation; this documentation will include but is not limited to documentation in the electronic medical record system. Additionally, must document contacts on a dashboard that is reported on a regular basis to the Outreach Manager.

And, other duties as assigned. 

Education and Knowledge, Skills and Abilities
 
Education Required:

• GED, high school diploma or higher degree from accredited University/College. 
• Written and verbal English literacy and ability to explain healthcare concepts.
• Excellent communication and interpersonal skills and problem-solving abilities.
• Ability to work cooperatively with others and demonstrate good judgment in unusual and emergent situations.
• Ability to work independently and manage multiple tasks simultaneously.
• Computer literacy with Microsoft Office products, Microsoft Outlook.

Preferred:

• Bi-lingual in Spanish.

Experience:

• Experience working with populations from various cultures and backgrounds and demonstrates ability to provide culturally competent support to patients.
• Experience working with homeless, mentally ill, substance using, and criminal justice patients. 
• Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and cultural backgrounds, and economic status.
• Experience working with populations suffering from addiction.