SUD Supervisor (Overnight)

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Job Overview
 
890 is a residential Substance Use Disorder treatment program for men, located near Alamo Square in San Francisco. It is a 99 bed trauma-informed and dual diagnosis program, staffed by an interdisciplinary clinical team of Substance Use Disorder counselors and therapists. 890 utilizes evidence-based curricula to provide individual and group counseling in a residential treatment setting for some of San Francisco's most vulnerable adults. Our goal is to serve clients in an environment where they feel supported and accepted so they can begin their recovery in a safe and peaceful setting. 

The SUD Supervisor I/II/III supervises and manages staff and the overnight shift to ensure provision of quality client care and effective team performance in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission and vision. The SUD Supervisor I/II/III is primarily responsible for overnight staff onboarding and training, staff supervision, as well as daily activities essential to incorporating the agency’s mission and values as a part of our service delivery. The SUD Supervisor I/II/III is also responsible for overseeing client care as it relates to safety throughout the overnight shift, overnight staff scheduling, outside agency relations, and other tasks as assigned by the Program Director and Manager. 

Key Responsibilities

All assignments and percentages may be adjusted at any time due to agency and program need.

People Management Responsibilities: Responsible for providing direct supervision, training, and guidance to the overnight staff assigned which includes overnight SUD Counselors and overnight monitors. Ensures all direct reports are in compliance with HR360 policies, procedures and position expectations and performance goals. Gives ongoing feedback and conducts formal performance evaluations in a timely manner. Conducts team meetings as needed and staff huddles at the start and end of each shift worked, delegates staff assignments during each shift. Identifies the direct reports strengths and weaknesses and strives to develop each direct report to their fullest potential. Delivers and arranges trainings and resources required for direct reports to perform their roles. Provides coaching, support, follow up, and performance management to direct reports to ensure productivity/client care expectations are met. Supports the director/manager in interviewing, selection, hiring and terminations for positions within program. Responsible for direct report performance management including, performance improvement plans, formal written warning notices. Supports the director/manager in terminations of direct reports as needed. Maintains open communication with the director/manager concerning employee matters/needs and seeks consultation when needed. Responsible for scheduling and facilitating team meetings as applicable to support client care and staff development.

Treatment Oversight Responsibilities: Responsible for clinical and administrative oversight of all treatment services provided by direct reports within scope of practice. Responsible for ensuring that direct reports provide strengths based, trauma informed, harm reduction, and culturally attuned services. Responsible for ensuring that all client interactions, treatment services, and client observations and safety checks are provided in an ethical and legal manner. Responsible for reviewing documentation and shift logs and client tracking for accuracy throughout the shift and performing any follow-up needed in real time. Responsible for all direct reports submitting documentation, logs, and tracking in accordance with program requirements and in compliance with all compliance and regulatory requirements and agency’s policies and procedures. This includes timeliness of documentation with progress notes being completed no later than the following business day, assessments, treatment plans, and discharges occur on time. Responsible for identifying treatment oversight needs for the team and communicating the needs to the Operations Manager and leadership team. Assumes ownership for any crisis situation and sees it through to completion. This may include: consultation, direct service, crisis intervention, ensuring proper documentation, on-call duties, and LPS responsibilities as applicable. Facilitates and assists with client case conferences as applicable. Ensures that team communicates and collaborates with all members of the behavioral health team including: medical, mental health, psychiatry, substance abuse staff and others.

Program Management Responsibilities: Responsible for ensuring that all safety measures are executed and documented in keeping with the organization’s values, mission, vision and strategy. Works closely with program leadership to maintain electronic bed rounding schedules and reports. Responsible for ensuring that 30 minute observations and hourly safety checks are completed and documented diligently to maintain safety and oversight of clients, facility, and staff. Addresses and resolves errors and alerts in real time. In collaboration with management, develops and maintains good relations with contractors and other collaborators to ensure program continuation within assigned program. Responsible for ensuring compliance with all programmatic or project contractual requirements. Ensures all direct reports remain in compliance with policies and procedures as it relates to day to day program operations in collaboration with the Managers, QI and EHR staff. Responsible for direct report’s and team’s performance. Team performance includes: safety and monitoring of clients and facility, crisis response, and the quality of care and services provided by the team. Responsible for managing the overnight team to support with program functions including but not limited to: entering client appointments in the calendar, submitting incident reports, and updating Quality Assurance reports. Consults and collaborates with the manager concerning workload distribution across the team.

Direct Service Responsibilities: Performs and documents 30 minute observations and hourly safety checks to ensure safety and oversight of clients, facility, and staff. Direct Service as necessary and within scope of practice, which may include: crisis intervention, referral and linkage, assessments, observing self-administration of medication, documenting medication, ensuring proper storage of medication and security of the medication office, individual services, group services, case conferences, and treatment plans as assigned by the manager. Assumes ownership for any crisis situation and sees it through to completion, including incident reporting. Responsible for directly supporting with program functions including but not limited to: entering client appointments in the calendar, submitting and updating incident reports, updating QA reports, completing discharges, uploading hospital discharge paperwork and other documents to welligent, and chart reviews.

And, other duties as assigned. 

Education and Knowledge, Skills and Abilities
 
Education Requirements:

• State AOD registration or certification required and at least 2 years working with clients with co-occurring mental health and substance use disorders OR Active California LVN license OR Medical Assistant OR Medical Technician and at least 2 years working with clients with co-occurring mental health and substance use disorders. 

Desired:

• Bachelor’s Degree in related field.

Experience:

• Preferable a minimum of one years’ experience providing supervision to direct reports in comparable size agencies with similar population of clients.
• Experience handling and administering medications.
• Experience with efficient and effective treatment and management of clients with co-occurring mental health and substance use disorders.
• Knowledge of and experience with providing trauma informed services.
• Strong computer skills, including Outlook, Excel, Word and PowerPoint.

Background Clearance Required:

• CDCR fingerprint clearance.
• Must not be on parole or probation for a minimum of two years.

Knowledge Required:

• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
• Experience working successfully with issues of substance abuse, mental health, criminal background, homelessness and other potential barriers to economic self sufficiency.

Skills and Abilities Required:

• High degree of insight and ability self-regulate.
• Computer literacy and proficiency in Microsoft Office applications (Outlook, Teams, Excel, Word, etc).
  

#ZR

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.