Quality Improvement Manager

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview
 
HealthRIGHT 360 is a healthcare organization that integrates medical and behavioral health services. The medical clinics, located in San Francisco and San Mateo, are Federally Qualified Health Centers that provider primary care, dental care, mental health care, addiction care, and behavioral health services to those who are homeless, have a history with the criminal justice system, suffering from substance use disorder and/or mental illness, and chronic medical conditions. We work in a team based model. Our goal is to continuously improve our operations and care through Continuous Quality Improvement.

The Quality Improvement Manager(QIM) plays a vital role in developing and managing the continuous quality improvement and quality assurance programs at HealthRIGHT360 medical clinics. The QIM will work under the direction of the CHO and VP of Medical Services. The QIM provides supervision for the QI Coordinators who work closely with the Medical Director, Program Directors and staff on CQI initiatives and provides oversight for data management and reporting related to Clinical Services. The QIM also works closely with the IT team for EHR maximization and data reporting. The QIM will maintain a high degree of professional competence and the highest possible ethical standards, and to function as a champion in improvement.  

Key Responsibilities

Management responsibilities: 

• In conjunction with the Chief Healthcare Officer, VP of Medical Services, and clinic leadership plan and manage Continuous Quality Improvement (CQI).
• Plan and QI projects in collaboration with the QI Coordinators. 
• Provides direct supervision, support, and professional development for QI Coordinators.
• Facilitate Quality Improvement Committees: develop meeting agendas and facilitate meetings.
• Participate in idea development and grant writing for QI-related funding opportunities. 

Quality Improvement responsibilities: 

• Ensuring timely access to data and reports and attending and presenting at meetings. 
• Has understanding of and able to codify logic for data reporting. 
• Support clinical program staff in the development of operational and client care coordination workflows as they relate to QI and interfacing with health information technology. 
• In conjunction with QI coordinators maintains clinical program data collection, management and reporting infrastructure. 
• Compile, monitor and report data related to QI, operations and individual program evaluation. 
• Conduct routine reporting for external agencies, including but not limited to: OSHPD, SFCCC and external funders. 

Education and Knowledge, Skills and Abilities

Education and Experience Required:  

• Bachelor’s degree or equivalent experience.
• Minimum 2 years management experience with progressive responsibility.
• Healthcare management experience strongly preferred.
• Demonstrated experience managing complex projects successfully, from inception through implementation and sustainability.
• Experience with Quality Improvement methodologies and process improvement implementation strongly preferred.
• Experience and understanding of healthcare data and validation 

Knowledge Required: 

• Solid understanding of medical concepts, HIPAA (Health Insurance Portability and Accountability), infection control, and emergency preparedness. 
• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Excel, Word, Outlook, and internet applications.
• Experience with data management systems and various reporting and analytic tools.

Desired: 

• Experience working with EPIC  -  clinic flows, and data reporting.