Health Worker

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview

This is a union position.

Program participants are 18 and over adults who are under the influence of substances and need short term assistance and support. HR360 will be operating our SOMA RISE site in a manner that treats all participants with compassion, dignity and respect; are staffed with EMTs, a wellness team including health workers, and safety monitors. The team works to engage participants in health resources, however great or small. The program will operate a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients’ safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration. By recognizing the dignity and humanity of all participants, HR360 aspires:

• To reduce barriers for people who use drugs to access a non-judgmental and participant-centered SOMA RISE Program opportunity to support clients addressing the inter-related harms of homelessness, substance use, and trauma;
• To provide radical hospitality and support to marginalized populations in a welcoming, optimally safe, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction;
• To help address and reduce the harmful impacts of substance-related harms in the immediate and surrounding neighborhood, by providing an appropriate space for individuals who are experiencing substance use related crisis/disfunction, including reducing deaths due to overdose and promoting restorative approaches to conflict;
• To create a stigma-free zone for SOMA RISE services that will elicit and incorporate the needs and preferences of persons who use drugs in San Francisco into the program’s mission, policies, practices, and development;
• To continuously monitor the successes and challenges of the Program so as to learn how to improve the service delivery of this community-based model;
• And to collaborate with the community partners, including community-based harm reduction, treatment, and wellness resources to create more sustainable links to resources for individuals during and after their SOMA RISE stay.

Health Workers in Harm Reduction Services provide direct care, engagement, support, and documentation for participants in the HR360 SOMA RISE program. As a part of a collaborative team, along with EMTs, Safety Monitors, and supervisors, Health Workers will ensure participant safety and comfort while supporting them in adhering to the participant guidelines of the program. Health Workers will model and demonstrate healthy COVID transmission prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they observe and monitor participants, and support them in meeting their needs in accordance with the program. Health Workers will be required to complete minimal documentation and assist in connecting our participants to ongoing services and supports, and others as they arise. May be required to work nights and weekends.

The Health Worker may also be designated to fill the role of Health & Safety Representative including monthly safety trainings, emergency drills, maintain safety supplies, update emergency response plan, and attend safety meetings."

Key Responsibilities

Direct Service Responsibilities:

• Treat program participants with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles;
• Engage participants in compassionate ways to build motivation toward health initiatives in their own lives;
• Respond to participants’ needs, ensure that SOMA RISE protocols are being addressed, and, to respond to crises (e.g. conflict) and overdose with crisis de-escalation interventions and Narcan;
• Attend to SOMA RISE program milieu to help maintain safe space for participants;
• Verbally de-escalates tense, high pressure, and emotionally charged situations;
• Provide health education and support in accordance with harm reduction principles;
• Work as active team member along with EMTs, other health workers, janitors, safety monitors, and supervisors to maintain safety, calm tone, and cleanliness of program;
• Complete SOMA RISE program intakes by welcoming people, informing them of program norms/parameters/resources, and documenting their participation;
• Monitor SOMA RISE safety adherence and general well-being of all participants, and call 911 when needed;
• If necessary, to provide proactive ‘warm-handoff’ referral and linkages for participants to hospital care, substance use treatment, health, and social services;
• Chaperone “fresh air” breaks, “smoking Breaks”, on-site food delivery service, and other onsite services. · May be required to work nights and weekends.

Administrative/Compliance Responsibilities:

• Engage with community partners around participant referrals;
• Complete observation logs, document rounds and observations of the milieu, and every 30 minutes for those sleeping;
• Attending internal program staff meetings and administrative supervision including regular shift meetings and various ad hoc meetings;
• Along with Team, taking ownership to ensure the overall quality of customer and health services at program;
• Fill the role of Health & Safety Representative including monthly safety trainings, emergency drills, maintain safety supplies, update emergency response plan, and attend safety meetings."

Training Responsibilities:

• Participate in ongoing trainings on radical hospitality, harm reduction, OD Prevention/Narcan Administration, anti-stigma, crisis response and de-escalation.
• Basic drug knowledge, motivational interviewing, customer service, trauma-informed service provision, team-based care, and other related topics.

Education and Knowledge, Skills and Abilities

Education and Experience:

• We value Lived experience of homelessness, illicit drug, and alcohol use.
• Experience working with people who use drugs and people experiencing homelessness.
• Experience working successfully with issues of substance abuse, mental health, criminal background, systemic racism, poverty and other potential barriers to economic self-sufficiency.
• Proficiency with harm reduction, restorative justice and trauma-informed care.
• Bilingual in SF threshold languages (preferred).
• First Aid Certified within 30 days of employment.
• CPR Certified within 30 days of employment.
• Overdose Prevention and Narcan Administration trained within 30 days of employment.

Knowledge:

• Knowledge of substance use and health concerns of people who inject drugs and use substances, and who are experiencing homelessness.
• Knowledge of Harm Reduction practices.
• Knowledge of health and social services throughout the city of San Francisco.
• Awareness and sensitivity to diverse and marginalized populations.
• Ability to speak candidly and knowledgeably about drug use.
• Ability to implement de-escalation techniques, follow safely protocols, and use sound judgment in making independent decisions.
• Ability to work in a fast-paced and sometimes chaotic environment with people who can be high, who may have untreated mental and/or physical health challenges.

Background Clearance:

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Skills and Abilities Required:

• Professionalism, compassion, flexibility and reliability are imperative
• Excellent verbal, written, and interpersonal skills
• Integrity to handle sensitive information in a confidential manner
• Action oriented