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Director, Social Services

Bronx, NY, USA Req #505
Tuesday, April 16, 2024

Program: Crotona | 785 Crotona Park North, Bronx NY 10460 

What You’ll Do

As Director of Social Services for one of our family shelters, you’ll be responsible for the overall management and direction of a comprehensive program of social services for a family shelter with the goal of expeditious placement of residents into permanent housing and providing assistance in becoming self-sufficient. Services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, childcare, and mental health services. 

Your responsibilities will include:

  • Providing quality services to all residents through a team of Case Managers, Housing Specialists, and Employment Specialists.

  • Coordinating all case management services, including family assessments and development and implementation of service plans.

  • Acting as point person with subcontractors and/or service providers including medical providers, Board of Education personnel, mental health providers, employment services providers, etc. 

  • Identifying changing program needs and program gaps and developing new services, service directions, and/or programs to meet client needs. 

  • Providing supervision and training to all Social Services team members to ensure professional growth and development for each individual and for the department as a whole. 

  • Acting as a liaison with other department directors. 

  • Monitoring and reporting on departmental performance and statistics to ensure compliance with requirements of regulatory agencies and funders. 

You’re a great fit for this role if you have:

  • Master's degree in social work or related field preferred with Bachelor's degree required.

  • Minimum five years management experience, including experience working with people experiencing homelessness.

  • Understanding of team concepts, preferably in a residential setting.

  • Experience working with the NYC Department of Homeless Services is preferred.

  • Understanding of family systems approach to practice is a plus.

  • Bilingual (English/Spanish) is a plus.

  • Computer literacy, particularly with Microsoft Office applications.  



  • Health insurance through Cigna, including dental and visionwith an optionthat covers entire family with minimal employee contribution.
  • Generous Paid Time Off! 
  • 401k with Company contribution even if employee doesn'tcontribute.
  • And More! 

Who We Are 


At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest nonprofit homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facinghomelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness. 


EOE. A Drug-Free Workplace. 

Other details

  • Pay Type Salary
  • Hiring Rate $76,193.00
  • Required Education Bachelor’s Degree
Location on Google Maps
  • Bronx, NY, USA