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Director, Clinical Services

Randalls and Wards Islands, New York, NY, USA Req #541
Tuesday, April 23, 2024

Program: Clarke Thomas | 121 Hellgate Circle, Wards Island, Manhattan, NY 10035 

What You'll Do


You're a dynamic, creative, flexible LCSW interested in working with single adult men at a DHS-funded mental health shelter. Reporting to the Executive Director, you’ll lead a team of enthusiastic social workers providing service to clients with mental health diagnoses. You're someone who has great engagement skills, leads by example, and will serve as a role model and provide supervision for our (L)MSWs. As needed, you'll also provide direct client care, including coordination of services for an assigned caseload of clients.


Your responsibilities will include:

  • Working closely with the Director of Social Services to ensure continuity of services for all shelter residents.
  • Collaborating with the onsite medical provider as well as with HELP’s LPN.
  • Overseeing and participating in intakes, incidents, and discharge decisions and processes.
  • Assisting with coordination of care for higher risk cases.
  • Providing and supervising crisis intervention services and ensuring appropriate related incident reporting.
  • Implementing new initiatives and program improvements to ensure high quality service delivery to clients.
  • Ensuring clinical and administrative compliance in all program areas, including accurate and timely submission of assessments and progress notes.
  • Providing individual supervision to Social Workers.
  • Conducting community outreach, developing and maintaining strong linkage relationships with DHS and community service providers, and participating in network/coalition meetings.

You’re a great fit for this role if you have:

  • LCSW preferred, LMSW required. We offer LCSW supervision.
  • CASAC strongly preferred.
  • Creativity, experience with group work, and strong supervisory skills.
  • Experience providing case management services to people with mental health diagnoses, cognitive disabilities, and/or experiencing homelessness
  • Computer literacy, particularly with Microsoft Office applications, and ability to maintain statistics using various programs. 
  • Interest in receiving mentorship from our social work committee


  • Health insurance through Cigna, including dental and visionwith an optionthat covers entire family with minimal employee contribution.
  • Generous Paid Time Off! 
  • 401k with Company contribution even if employee doesn'tcontribute.
  • And More! 

Who We Are 


At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest nonprofit homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facinghomelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness. 


EOE. A Drug-Free Workplace. 

Other details

  • Pay Type Salary
  • Hiring Rate $85,000.00
  • Required Education Master’s Degree
Location on Google Maps
  • Randalls and Wards Islands, New York, NY, USA