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Program Assistant

Bronx, NY, USA Req #674
Monday, June 24, 2024

Program: Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467 

What You'll Do

As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As Program Assistant for one of our Homebase programs, you’ll provide administrative support to and work closely with the Executive Director and Assistant Executive Director to help ensure the program runs smoothly.

Your responsibilities will include:

  • Tracking program enrollment data and case closures, ensuring that new enrollments are appropriately identified and categorized in the CARES database.

  • Providing support for ongoing and special projects and preparing required weekly and monthly program reports.

  • Supporting Financial Assistance Requests (FARs) by processing check requests, entering approvals in CARES database, updating the FAR status spreadsheet, securing checks in the on-site safe, and maintaining a log for signing checks in and out.

  • Interfacing with Central Officer regarding processing and payment of FARs, in absence of Document Specialist.

  • Scheduling meetings, trainings, and interviews.

  • Coordinating volunteer and student intern schedules.

  • Providing backup to the Business Manager for new hire paperwork, payroll, petty cash, and maintenance of program inventory.

  • Assisting with creation of promotional materials, outreach letters, and other informational mailings.

  • Assisting with creation, editing, and dissemination of program forms.

  • Scheduling events and participating in program outreach efforts to community-based organizations in order to increase program enrollment.

You’re a great fit for this role if you have:

  • High School Diploma or equivalent OR equivalent experience and skills.
  • Three to Five years’ experience in not-for-profit organization preferred.

  • Working knowledge of payroll timekeeping systems desirable.

  • Excellent organizational and time management skills to enable successful management of multiple tasks in a timely manner in a fast paced and demanding environment.

  • Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.

  • Strong verbal, written, and negotiation skills.

  • Computer literacy, particularly with Microsoft Office applications.

  • Valid US driver’s license a plus.


  • Health insurance through Cigna, including dental and visionwith an optionthat covers entire family with minimal employee contribution.
  • Generous Paid Time Off! 
  • 401k with Company contribution even if employee doesn'tcontribute.
  • And More! 

Who We Are 


At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest nonprofit homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facinghomelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness. 


EOE. A Drug-Free Workplace. 

Other details

  • Pay Type Hourly
  • Hiring Rate $22.35
  • Required Education Equivalent Experience
Location on Google Maps
  • Bronx, NY, USA