Counter Sales

IBT Industrial Solutions is seeking dependable, career-minded individuals who get excited about finding solutions for our customers. We have a rich culture full of long-term employees with deep expertise in their areas. It's no surprise that our creative, team-oriented employees stay with us for an average of 15-years.  To reward each employee's commitment, we offer a comprehensive benefits package, tuition reimbursement, weekend-free 8-5 work schedules, a robust training program, opportunity for rapid advancement, and retirement savings with a company match. Apply here to love your work and who you work with, every day!

POSITION SUMMARY

The Counter Sales position provides excellent service to customers primarily via counter sales, with some phone and email sales as well. The Counter Sales position provides branch operations assistance through merchandising by stocking, picking, pulling, and on time will call assistance to customers. Additionally, the position provides support and information on product inquiry as well as damaged goods, product sold, or product returned. The position effectively utilizes its resources as it relates to company computer systems, online tools, and facility inventory.

KEY RESPONSIBILITIES

• Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up

• Promptly responds to customer inquiries via face to face, phone or email, in a professional demeanor

• Completes assigned training successfully and applies learnings as needed and directed

• Occasionally, drive delivery vehicle to deliver products to customers

• Performs general warehouse work as directed

• Promotes a safe work environment by quickly addressing unsafe conditions such as damaged product, clutter, cleanliness of work area, and clears customer passage

• Handle cash and other purchasing transactions

• Operate the electronic and paper cataloging system to retrieve up to date parts information

• Wears proper safety equipment (steel toe boots/shoes, jeans)

PREFERRED QUALIFICATIONS

• Forklift certification

• Ability to read a tape measure and calipers

• Valid Driver's License and clean driving record

PHYSICAL DEMANDS

Sight, hearing, speech. Frequent lateral mobility; frequent entry and exit from vehicles; use of both hands and arms. Frequently lifting weights over 50 pounds, standing, and walking. Mentally able to plan and analyze verbal input; solve problems; make decisions and take appropriate action under moderate stress.

POSITION TYPE/EXPECTED WORK HOURS

This is a full-time position with a typical work schedule of Monday-Friday, 8:00 a.m. to 5:00 pm. There may be times where there is an expectation to work extended hours as dictated by business needs. 

BENEFITS

Competitive compensation with comprehensive benefits, including medical, dental, vision, prescription, paid vacation & holidays, wellness, 401(k), education reimbursement, and much more. 

WORK AUTHORIZATION

The candidate must be authorized to work in the United States.

#LP