Concierge- 10 West

10 West Apartments in Long Beach, NY is looking for a full-time Concierge!    https://www.liveat10west.com/

The Concierge is the property’s first point of contact for guests and residents. The Concierge main function is customer service and this role should strive to make all guests and residents feel welcome. The Concierge role also monitors security cameras, organized resident events, handles packages and other administrative duties. This role reports to the Property Manager. 

Responsibilities: 

Demonstrates highest standards of personal and professional integrity, adheres to company’s policies and procedures, and complies with applicable laws, government rules and regulations. 

•  Provide exceptional customer service. This role will open the door and greets all residents, prospects, visitors, and vendors. 

•  The concierge must be familiar with the local area so they can suggest restaurants, hotels, schools, shopping, etc. to prospective residents and current residents. 

• Monitors the 16 camera, property camera system to monitor the safety of the property its staff, guests, and residents. 

• Handles resident packages and notifies them they have a package/delivers packages if requested. 

• Responsible for scheduling the property’s elevator for resident move in/out. 

• Orders coffee supplies for lobby area and ensures there is fresh coffee throughout the day. 

• Coordinates resident functions, ensures the events are set-up and all necessary food, decorations, and other items are ordered. 

• Responsible for updating the resident call box with phone numbers for new residents and removing names when residents move out. 

• Follows up with new residents moving in/out to ensure customer satisfaction. 

• Assist residents in obtaining movers and handles the insurance requirements with the movers. 

• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and the Fair Credit Reporting Act. Abide by all federal, state, and local laws and any other codes pertaining to apartments and property management. 

• Other duties as assigned. 

Requirements:  

• This position requires a High School diploma or equivalent professional knowledge and/or work experience. 

• This position requires at least 1 year of prior customer service experience. 

• Achieve Fair Housing certification prior to interaction with prospects or residents. 

• Basic skills in Microsoft Word, Excel, Outlook are required for this position. 

• Keyboarding skills are required for this position, at least 30 WPM. 

• Able to maintain high energy, friendly demeanor, and perform in a fast-paced environment 

• Excellent interpersonal communication skills. 

  Inland Residential Real Estate Services, Inc. (an entity within The Inland Real Estate Group of Companies, Inc.) is a full-service professional property management firm specializing in the management of multi-family housing properties nationwide. Experience, professionalism, and loyalty are just a few of the many things that set IRRES apart in the multifamily property management arena. Building relationships is at the heart of everything we do. Our communities feature a variety of styles to meet your needs with updated appliances and finishes, and resort-like clubhouses with community rooms, pools and gathering areas.  

  We are a drug-free workplace. Pre-employment background checks and drug screening is performed on all new hires, in accordance with applicable laws and regulations.  

  We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.  

  We are an E-Verify employer. Please click the following link to learn more.