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Entry Level IT Onsite Support

Exton, PA 19341, USA Req #71
Tuesday, March 26, 2024

**Recent Grads, this is an Entry Level position

We are seeking a motivated and reliable Entry-Level Onsite IT Support Technician to join our team on a part-time basis. This role will involve providing hands-on technical support to our clients in Exton, PA, assisting with troubleshooting, maintenance, and deployment of various IT systems and equipment.

Responsibilities:

  • Provide onsite technical support to clients in Exton, PA, resolving hardware and software issues promptly and effectively.
  • Install, configure, and upgrade computer hardware, peripherals, and software applications.
  • Diagnose and troubleshoot network connectivity issues, both wired and wireless.
  • Assist with the setup and maintenance of servers, workstations, printers, and other IT equipment.
  • Collaborate with team members to escalate complex technical issues as needed.
  • Ensure adherence to IT policies, procedures, and security protocols.
  • Document all support activities, including resolutions, in a detailed and accurate manner.
  • Provide training and guidance to end-users on basic IT tasks and best practices.

Requirements:

  • High school diploma or equivalent; additional technical certifications or coursework is a plus.
  • Basic understanding of computer hardware, operating systems (Windows, macOS), and software applications.
  • Strong troubleshooting and problem-solving skills with a methodical approach to issue resolution.
  • Excellent communication and interpersonal skills; ability to interact professionally with clients and team members.
  • Ability to work independently with minimal supervision and as part of a collaborative team.
  • Reliable transportation 
  • Flexibility to work part-time hours, including evenings and weekends, based on client needs.

Preferred Qualifications:

  • Prior experience in a customer service or technical support role is advantageous.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP) and Active Directory administration.
  • Experience with remote support tools and ticketing systems.
  • Knowledge of cloud computing platforms (e.g., Microsoft Office 365, Google Workspace).

Benefits:

  • Opportunity for professional development and growth within the organization.
  • Flexible part-time schedule to accommodate other commitments.
  • Exposure to a diverse range of IT environments and technologies.
  • Supportive team environment with ongoing training and mentorship

Other details

  • Job Family Technology
  • Pay Type Hourly
Location on Google Maps
  • Exton, PA 19341, USA