Entry Level IT Onsite Support

**Recent Grads, this is an Entry Level position

We are seeking a motivated and reliable Entry-Level Onsite IT Support Technician to join our team on a part-time basis. This role will involve providing hands-on technical support to our clients in Exton, PA, assisting with troubleshooting, maintenance, and deployment of various IT systems and equipment.

Responsibilities:

• Provide onsite technical support to clients in Exton, PA, resolving hardware and software issues promptly and effectively.
• Install, configure, and upgrade computer hardware, peripherals, and software applications.
• Diagnose and troubleshoot network connectivity issues, both wired and wireless.
• Assist with the setup and maintenance of servers, workstations, printers, and other IT equipment.
• Collaborate with team members to escalate complex technical issues as needed.
• Ensure adherence to IT policies, procedures, and security protocols.
• Document all support activities, including resolutions, in a detailed and accurate manner.
• Provide training and guidance to end-users on basic IT tasks and best practices.

Requirements:

• High school diploma or equivalent; additional technical certifications or coursework is a plus.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and software applications.
• Strong troubleshooting and problem-solving skills with a methodical approach to issue resolution.
• Excellent communication and interpersonal skills; ability to interact professionally with clients and team members.
• Ability to work independently with minimal supervision and as part of a collaborative team.
• Reliable transportation 
• Flexibility to work part-time hours, including evenings and weekends, based on client needs.

Preferred Qualifications:

• Prior experience in a customer service or technical support role is advantageous.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and Active Directory administration.
• Experience with remote support tools and ticketing systems.
• Knowledge of cloud computing platforms (e.g., Microsoft Office 365, Google Workspace).

Benefits:

• Opportunity for professional development and growth within the organization.
• Flexible part-time schedule to accommodate other commitments.
• Exposure to a diverse range of IT environments and technologies.
• Supportive team environment with ongoing training and mentorship