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Entry Level IT Help Desk Technician

Bryn Mawr, PA, USA Req #45
Friday, March 29, 2024



  1. Help Desk and User Support
  • Answer inbound telephone and email desktop and systems support requests.
  • Responsible for all end user software support, including: Windows based operating systems, Microsoft Office suite, and financial industry applications.
  • Responsible for all end user hardware support including: a demonstrated knowledge in PC (hardware) repair, fax machine and printer clearing and basic service.
  • Responsible for the deployment of PC computers, laptops, mobile devices and cloud PCs
  • Responsible for new user training and technology introduction.
  • Document and research all problems and resolutions via online utilities.
  • Communicate with customer; provide status updates, and follow-up ensuring user satisfaction.
  • Escalate problems to appropriate IT personnel or IT management as necessary.
  • Handle first-level request without assistance, maintain a high first-level resolution rate.
  • Daily contact with all levels of employees and customers primarily to share and receive information regarding problem resolution, “how to” requests and expectations of resolution timeframe.
  • Identify areas for process improvement; technical and procedural.
  • Perform routine patching and maintenance on user PCs and servers.
  • General support of all devices electrical or electronic, including AV equipment, video teleconferencing, audio teleconferencing and archival storage equipment.


  1. Windows Active Directory and Microsoft 365 Administration
  • Manage Active Directory administration of current environment and new additions.
  • Maintain and preserve system security.
  • Document all user, group and access rights.


  1. Assist in Managing Network Servers and Infrastructure
  • Helps support all network hardware and software infrastructure including: Windows Operating Systems, Intel servers and network switch and router fabric.
  • Perform routine patching and maintenance on all network servers.
  • Monitor network and server performance and recommend/perform appropriate corrective action.
  • Help manage current IP based network, including routing, switching, cabling and WAN connections.
  • Perform emergency service after-hours when needed.



  1. Serve as resource for all new infrastructure, software  implementation and engineering projects:
  • Work with senior IT staff to install and configure sponsor supplied software to remotely access proprietary trading systems.
  • Work with senior IT staff to coordinate firewall changes and network IP routing changes as needed.
  • Work with department supervisory staff to solve business process challenges and implement a project plan to increase productivity.


Education and Training:       

  • Minimum: 2 year Associate Degree program in Computers, Electrical Engineering or similar technology.  Or, current Microsoft Certified Solutions Expert (MCSE) certificate.  Or, current Cisco Certified Network Administrator (CCNA)


  •  1-3 years work experience in IT/network help desk support role.  
  •  Experience in working on projects. 
  •  Previous experience in the financial services industry is helpful.

Other details

  • Job Family Technology
  • Pay Type Hourly
Location on Google Maps
  • Bryn Mawr, PA, USA