Manager, Loss Mitigation (LMR)

For Earth For Life

BASIC PURPOSE AND SCOPE OF POSITION

The Loss Mitigation and Recovery Manager is responsible for overseeing the day-to-day operations of the KCC Loan Servicing Center late-stage Collections functions including the management of severely delinquent accounts, litigation, bankruptcy, loss mitigation, titles, asset remarketing and lease maturity management.

PRINCIPAL ACTIVITIES:  This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:

• Provide leadership and strategic direction to the late-stage Collections team to meet portfolio performance objectives and minimize loss exposure in compliance with Company policy.
• Manage all aspects of the repossession process including account review, notices, auction coordination, titles, and customer and dealer support.
• Execute end-of-lease strategies that focus on retaining customers, engaging dealers, maximizing resale values and protecting the brand.
• Lead efforts to develop, communicate, and implement processes related to Title, MSO and UCC filings.
• Serve as a subject matter expert for late-stage Collections policy and procedure.
• Proactively evaluate LSC operational Policies and Procedures to ensure thorough coverage of operational processes.
• Effectively manage escalated customer and dealer concerns.
• Regularly engage with Supervisors and Team Leaders to provide continual coaching and support to help them reach their maximum potential.
• Actively contribute to departmental initiatives, process redesigns and projects impacting KCC team members, customers and Kubota dealers.
• Provide oversight and assistance in the management of third-party vendors and service providers.
• Foster a collaborative environment where all ideas are valued, and team members have a clear understanding of how they contribute to the achievement of enterprise objectives.
• Establish and nurture strong working relationships with all KCC departments, KTC and Kubota dealers.
• Other duties as assigned.

SPECIAL PROJECTS

• As required by the Director or President.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Accounting, Finance, or related field.  Ten+ years of collections experience and High School Diploma may be accepted in lieu of degree.

SKILLS AND BACKGROUND:

• 10+ years of combined collections and/or customer service experience specific to the financing and/or leasing of automobiles, heavy trucks, turf, power sports, construction, and/or agricultural equipment is required.
• 7+ years of management experience including leading medium- to large-size teams.
• Expert-level knowledge of federal and state rules, regulations, and policies for servicing consumer and commercial loan and lease accounts.
• Demonstrated leadership and management skills including training, coaching and mentoring high performing teams.
• Ability to effectively lead, influence and direct peers, subordinates and management.
• Proficiency in MS Office applications.

TECHNOLOGY: Office equipment including computer, copier, fax, phone, printer

PHYSICAL REQUIREMENTS:

Typical office environment.  The position will require walking, standing and sitting at a computer.

 Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.