Collections Analyst
Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work™, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA. We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers.
The Collections Analyst is responsible for the collections of past due amounts for assigned accounts and resolving credit-related issues through addressing incoming phone calls and emails from Lansing branch Associates and customers.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Collect past due amounts on assigned customer accounts
- Independently work with customers and branch locations to manage past due accounts while supporting the sales function.
- Identify accounts needing to progress to the next level of collections
- Assisting customers with invoices, statements, and reconciliations for assigned branch locations
- Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.
- Other duties as assigned.
Qualifications:
- Strong problem solving/decision-making skills.
- Strong customer focus.
- Ability to handle high transaction volume
- Ability to manage multiple tasks and meet deadlines
- Ability to work with a strong attention to detail
- Ability to work effectively in a team environment
- Ability to reconcile accounting records
- Communication Proficiency
- Basic proficiency with Excel and Word
- A satisfactory credit check
Travel: There is some travel associated with this role.
Education and Experience Requirements:
- High school diploma.
- 2 years related experience
- Bachelor's degree is a plus, but not required
A Career with Lansing Building Products Offers:
- Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
- Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary
- Culture: Great Place to Work Certified every year since 2019
- Work/Life Balance: Paid Vacation & Sick Days
- Growth/Development: Tuition Reimbursement, CDL Reimbursement Program & Training Program
Other Added Benefits:
- Company Paid Parental Leave
- Company Paid Life Insurance
- Short Term & Long-Term Disability
- Paid Holidays
- Health and Wellness program
- Volunteer Time
Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.
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Other details
- Job Family Home Office
- Pay Type Salary