Support Partner - Shelter (part-time)

Surprise, AZ, USA Req #1423
Monday, May 13, 2024
Since 1971, A New Leaf has faithfully worked in service to our mission of “Helping Families…Changing Lives,” making a positive impact in the lives of more than 24,000 people each year in the Phoenix Metropolitan area.  Services focus on HEALTH, HOUSING, AND COMMUNITY SERVICES, offering a continuum of support to move households from crisis to long-term health and stability. A New Leaf continues to grow to respond to needs in our community by developing comprehensive, relevant and effective services for vulnerable and underserved families, children, and adults.

New Leaf’s West Valley Housing Assistance Center located in Surprise will offer emergency housing in 7 apartment-style units to families and individuals experiencing homelessness. This program gives families an opportunity to obtain housing, find work, and save money to be able to secure a more permanent or long-term home. As a Support Partner, you will be at the forefront of providing support and care to individuals in times of need. Your efforts will directly impact lives and contribute to the creation of a safer and more nurturing environment. 


  • Work-life balance initiatives
  • Referral bonuses
  • Sick Leave
  • Employee Assistance Program
  • Annual Appreciation Event
  • Wellness Program and Fitness initiatives
  • Verizon Wireless/Dell Discount
  • 401k Retirement Plan/Workers' Comp. Insurance
  • Career Growth Opportunities
Location: Surprise, AZ
Hourly Pay Rate: $16.00 - $19.00 DOE 

Schedule: Saturday - Sunday; 8am - 4pm 
*Required to complete our "New Hire Orientation" held on the first work week of employment, Monday-Friday, 8:30am-5pm; subject to change upon completion of orientation requirements which may grant early release of orientation before Friday; orientation not offered evenings or weekends.


  • High School Diploma or GED required
  • Bilingual in Spanish-Preferred 


  • 0-1 years of experience working with homeless or economically disadvantaged populations preferred, but not required.
  • Demonstrate and provide strong communication skills both verbally and in writing. 
  • Committed to teamwork and have the ability to establish and maintain effective working relationships.
  • Demonstrate a basic understanding of Trauma Informed Care. 
  • The skills necessary to engage and work with others from diverse ethnic and cultural groups, coupled with always maintaining professionalism.


  • Document (verbal/written) and submit significant and routine paperwork such as shift reports, daily activities, special concerns, client entry/exit forms, etc.
  • Answer and screen phone calls (multiple lines) and be able to provide resources/screening crisis calls.
  • Assist with the introduction of program and facility orientation.
  • Brief residents on program rules, chores, housekeeping requirements, fire safety instructions, social distancing, Universal precautions and assuring adherence.
  • Participate in resident supervision on a regular basis as required by state law and A New Leaf policy. 
  • Provide varied verbal and physical crisis interventions as needed.
  • Assist with maintaining program appearance; cleanliness and maintenance of agency physical plant, equipment and/or agency vehicles. May report repairs and maintenance needs.
  • Prepare and/or assist with meal/snack preparation serving, and cleanup. Responsible for overseeing and coordination of Volunteer Meal Program. 
  • Able to operate 12-15 passenger vehicles, when necessary.
  • May be required to pick up and transport donations to the Shelter and/or our Donation Center. 


  • Must be at least 21 years of age
  • Clean 39-month driving record
  • Current auto liability insurance
  • Valid driver’s license with reliable transportation
  • Must pass pre-employment drug test
  • Must be able to obtain Class One Fingerprint Clearance Card upon hire (if there are any uncertainties whether an applicant may have to go through an appeal process; they are encouraged to complete that process prior to applying, as an invalid card will result in termination of employment)
We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report to include verification of employment, education, criminal background search and driving records. A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. A New Leaf participates in el program de E-Verify. Equal Opportunity Employer.

BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), annual team member appreciation event, informal, yet professional team environment.

Wellness Program which has received a Silver Level of excellence in worksite wellness by providing employees with Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more!

For full time employees, we also provide the following included in the total compensation plan:
- Health/Dental/Vision Coverage
- Accrued Sick and Vacation Time
- Paid Holidays
- Life Insurance & 401(K)
- AD&D / Short Term Disability
- Tuition Reimbursement

Other details

  • Pay Type Hourly
Location on Google Maps
  • Surprise, AZ, USA