Case Manager - DV STOP

A New Leaf’s DV STOP Program is seeking a compassionate and dedicated Case Manager to provide essential support services to survivors of domestic violence. This role is responsible for assessing client needs, developing individualized service plans, and connecting clients with community resources, including housing, counseling, and legal services.

As a Case Manager, you will work closely with clients to ensure they receive the advocacy and assistance needed to achieve safety and stability. This position requires a strong understanding of trauma-informed care and a commitment to empowering survivors on their path to independence.

Hourly Pay Rate: $21.00

Schedule: Monday – Friday; 2pm – 10pm

Location: Mesa AZ

QUALIFICATIONS: 

Education:         

• High School or GED required. 
• Associate or Bachelor’s Degree, preferred. 
• Bilingual verbally in Spanish, preferred. 

Experience: 

• 1- year experience working with domestic violence, homeless, or economically disadvantaged population required. 
• Knowledge of community resources. 
• Knowledge of and/or experience with trauma-informed practices required. 

DUTIES AND RESPONSIBILITIES. Responsibilities will include but not limited to:  

• Perform intake screenings, and basic needs assessments to ensure referrals are in line with client needs. 
• Provide case management services to domestic violence clients in the overflow program. 
• Drive personal vehicle to conduct program business and travel to hotels in Maricopa County to provide support for clients in crisis. 
• Deliver assistance to clients through crisis intervention, safety planning, providing information and referrals, education on domestic abuse, and offering emotional support.  
• Provide daily basic needs to clients while they are receiving case management. 
• Maintain confidentiality for clients placed in the hotel program. 
• Adhere to safety protocols while conducting field-based case management. 
• Recognize common symptoms of mental health-related issues and/or substance use disorder, including common side effects, reactions, and interactions of medications prescribed. 
• Role model appropriate behaviors to clients in the overflow hotel program by utilizing trauma-informed principles and practices. 
• Be responsible for issues regarding admission and discharge, in conjunction with the program's definitions and policies as relevant to program/client needs.
• Develop the implementation of temporary strength-based service plans and monitor progress toward goals. 
• Assist families/individuals in obtaining community services and benefits, securing appointments with outside services and agencies as needed; including, linkages to other agencies/services. 
• Provide referrals and/or coordinate transportation for families to community services, as needed.   
• Facilitate and coordinate safe transition out of overflow to shelter or other safe housing and follow up according to plan.  
• Complete accurate case documentation and agency paperwork in a timely, correct, and thorough manner. 
• Communicate with hotel/motel and/or transportation agencies for client placement.
• Be able to lift 30 pounds.

Compliance/Requirements:   

• Class One Fingerprint Clearance Card 
• Valid Driver’s License with reliable transportation, required 
• Current Auto Liability Insurance, required 
• 39-Month Motor Vehicle Record, required 
• Be at least 21 years of age