Branch Billing Coordinator

Job Overview:

This position is responsible for billing and corresponding analysis for all local and regional accounts in the district. This position works closely with the district controller and field operations. Responsibilities also include maintaining customer account information, creating ad-hoc reports, creating special customer-specific billing reports, and handling miscellaneous special projects.  The position is also a key liaison with the national billing team.

Accountabilities:

•    Work closely with sales and contract administrator to prepare customer set-ups, changes, cancellations, etc., via change tendering in SOFI (Oracle).
•    Be the main point of contact/responsible for local/regional accounts as assigned and interface with these customers and others on billing issues as they arise.
•    Enforce proper paperwork to process all billing and customer changes.
•    Accurately input customer additions, changes, cancellations, etc.… from proper documentation, ensuring adherence to all corporate guidelines.
•    Responsible for daily, weekly, and monthly billing reviews, including proactively monitoring billing reports through internal operations systems (SOFI/SIR) to ensure accurate billing and eliminate missed billing.
•    Responsible for entering all manual billing items at month end.
•    Training of branch personnel on proper billing procedures and policies.
•    May prepare manual invoices as necessary for customers.
•    Paperwork is organized and filed timely according to the corporate retention policy.
•    Generate customer service requests as needed.
•    Work with branch teammates, collection department, and customers to resolve billing discrepancies as needed.
•    Create and retain a schedule of customer contract expiration and/or rate increase dates and review it on a monthly basis with the Sales Associates.
•    Other duties as assigned.

Primary Requirements:

•    Must have a strong working knowledge of Microsoft Office programs Windows 7/8; MS Outlook; Word and Excel.
•    Experience with Oracle is required.
•    Strong written and verbal communication skills are a must.
•    Strong sense of urgency, initiative, and drive to provide quality service.
•    Courteous, tactful, and professional phone and people relations, both internally and externally, are essential.
•    Must be able to work well individually and in a team environment with a positive attitude at all times.
•    Must have the ability to work efficiently and effectively in a multi-faceted environment with little or no supervision.
•    Ability to problem solve with accuracy and detail is essential.
•    Ability to identify and maintain confidential matters in all aspects of the business is also required.
•    Must have good 10-key-by-touch and typing skills.

Benefits:

Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development