Big O Tires Store Manager

Summary 

A Store Manager exemplifies professionalintegrity, strongleadership skills, robustbusiness acumen, extensive knowledge of automotive industry practicesand procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. AStore Manager must exercise discretion and independent judgment with respect to matters that significantly impact businessoperations. 

Essential Functions, Duties, and Responsibilities 

• Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
• Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
• Analyze and monitor keyperformance indicators (KPIs) to track shop performance and identify areas for improvement.
• Develop and implement strategies for customer retention andfuture business growth to maximize and exceed business objectives and sales and profitability goals.
• Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly.
• Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injury anddamage claims, and more to support business objectives and budgets.
• Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more. 
• Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.
• Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
• Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
• Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
• Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
• Perform other duties as assigned.  

Supervisory Responsibilities 

• Direct supervisory responsibility, includingthe authority to direct, train, develop, mentor, support, evaluate, and effectively discipline employees toensure high-quality workmanship, customer satisfaction, and workplace culture. 
• Participates inlandprovides recommendations forhiring, firing, advancement, promotion, or any other change of status of other employees. 
• Lead and fosterstrong, inclusive, and cohesive team environment and culture to effectively value anddevelop employees, exceed business goals, andprovide legendary customer service. 
• Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs throughconducting team meetings, training, audits, andmore.  
• Manage the workflow, quality of work, andwork schedules forall employees. 

Required Competencies 

• Strong sense of integrity.
• Excellent people management skills.
• Excellent analytical, decision-making, and problem-solving skills.
• Excellent active listening skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal, supervisory, diplomacy, and leadership skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
• Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Proficient with technology, computer, andsoftware systems, including Digital Vehicle Inspections (DVI).
• Proficient in inventory and expense management.
• Ability to thrive in a high-paced sales environment.
• Ability to provide and receive constructive feedback.
• Ability to manage priorities, multitask, andcomplete objectives with minimal supervision.
• Ability to meet consistent attendance expectations. 

Required Education, Credentials, and Experience 

• Minimum age requirement of eighteen years. 
• An active and unrestricted driver’s license is required.
• A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus.
• A minimum of three years of related experience is required.
• A minimum of three-year managerial experience is preferred. 

Work Authorization & Employment Eligibility 

• Must be legally authorized to work within the United States while employed by Leeds West Groups. 
• Successful completion of background check. 
• Successful completion of a Motor Vehicle Records (MVR) check and ability to maintainclean driving record.  

Workplace Culture, Conduct, andExpectations 

In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance with ourcompany policies and employment laws, as applicable. Additionally, employees areexpected to conduct themselves positively, respectfully, ethically, and professionally. 

Work Environment 

This job operates ina fast-paced automotive retail and repair environment where employees areregularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals.  The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required. 

Physical Demands 

This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment. 

This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent liftingand carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines; precisehand-eye coordination and manual dexterity; and adequate vision, hearing and speaking abilities. 

Position Type/Expected Hours of Work 
This full-time, salary (overtime exempt), onsite position requires at least 50 hours ofwork per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.  

Travel 

This position requires up to 25% travel between local stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy.  

Equal Employment Opportunities 

Leeds West Groups provides equalemployment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws. 

Leeds West Groups meetsobligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions oftheir jobs. Forquestions about the reasonable accommodations processor to request a reasonable accommodation, please contact Human Resources. 

Other Duties 

Please note that this job description is not designed to cover or containcomprehensive listing of the activities, duties, orresponsibilities required of theemployee for this job. Duties, responsibilities, andactivities may change at any time, withor without notice.