Domestic Operations Agent

Lynden Logistics, Inc. is looking for someone who is enthusiastic and self-motivated to join our dynamic operations team! We are looking for an individual who takes pride in finding solutions to problems that meet the expectations of your customers and thrives in positions where no two days are the same. If this describes you, then you’re the person we are looking for!

The Team
The Lynden Domestic Operations team handles all aspects of freight activities for major clients that would include heavy customer service and technical solutions for those client. We work as a team in collaboration with many employees across departments and with Lynden services centers system wide.

Why you want to work for Lynden Logistics, Inc.
Compensation – Competitive pay with a discretionary bonus program
Healthcare – Medical, dental and vision plans
Paid Time Off – 17 days paid time off, PTO days increase with years of service
Holidays – 8 paid holidays
Retirement Plan – 401K with up to 6% employer match
Extras – Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you
Tuition Reimbursement program

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assess, analyze, and problem solve while handling complex, gray-area situations while meeting legal, company and customer expectations.
• Provide outstanding, friendly service through daily communication with both internal and external customers
• Ensure smooth and timely process and documentation flow
• Ensure accurate and timely data entry into our operational system
• Track and trace files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Contribute and maintain good relationships with suppliers
• Ensure compliance at all times to regulations
• Network communications, timely responses to emails and requests
• Meet SOP and SOW standards in accordance with Company policy
• Predictable and consistent attendance.
• Weekend on-call responsibilities based on a rotating on-call schedule.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school education or equivalent and two years progressive work experience in operations or customer service
• Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions and procedure manuals
• Able to work with customers and vendors to come up with solutions that meet company expectations
• Excellent Microsoft Office skills
• Good organizational skills
• Primarily works with computer and phone but, occasionally may need to work in and around warehouse. Occasional lifting up to 50 pounds.

Ability to possess and maintain a TSA Security Threat Assessment(STA) with a status of Passed, or a TSA recognized equivalent. TSA recognized equivalents include a Secure Identification Display Area (SIDA) badge, Commercial Driver’s License(CDL) with Hazmat Endorsement issued within the 50 States or District of Columbia, the Transportation Worker Identification Card(TWIC), or Free and Secure Trade(FAST) card issued by U.S. Customs and Border Protection. STA’s will be submitted by Lynden Logistics upon job offer and renewed thereafter. Recognized equivalents must be current at time of application and successfully renewed by the applicant thereafter.

Must be able to successfully complete a pre-employment drug screening and background check.

Federal law requires Lynden Logistics to verify the identity and employment eligibility of all persons hired to work in the United States. Lynden Logistics will provide the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.