Customer Service Manager

GENERAL DESCRIPTION OF JOB:  Supervises and coordinates activities of personnel engaged in the process of information exchange with customers and co-workers by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Directly manages and maintains the Anchorage Customer Service department’s processes
• Directly supervises the Anchorage Customer Service team
• Coordinates and confers with other managers and management of the company to initiate improvements to our service.
• Implements and enforces company policies.
• Determines work requirements and assigns personnel as needed. 
• Manages Anchorage Customer Service key performance indicators.
• Responsibilities include interviewing, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing customer complaints and resolving problems.
• Helps motivate employees to achieve work goals. 
• Dependable and consistent attendance required.
• Other duties as assigned by Company Leadership.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to Manage a Team of Employees day to day job. Includes but isn’t limited to setting schedules, interviewing applicants, disciplining, and terminating employees.
• Ability to read and interpret documents such as hazardous materials shipping regulations, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to create or modify and maintain every day processes
• Ability to write routine reports and correspondence. 
• Ability to present information and respond to questions from managers, customers and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and density.
• Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations. 
• Ability to work with others.
• Must be able to type and/or use keyboard efficiently.
• Position requires ability to write, use keyboard and 10-key efficiently.  Must be able to lift and/or move up to 25 pounds.  Must be able to conduct telephone communication for extended periods.  Must be able to sit, stand or walk for extended periods.
• Must possess and understanding of LTL and Truckload billing

The noise level in the work environment is usually moderate.
 

OTHER COMMENTS:      

Position is located in a non-smoking facility.

Lynden Transport is an equal opportunity employer.

Women and minorities are encouraged to apply.

Successful candidate must pass a pre-employment drug and background check.