Information Technology - Applications Administrator

APPLICATIONS ADMINISTRATOR | JOB DESCRIPTION 

SUMMARY 

At Magnolia, the Applications Administrator is responsible for supporting and maintaining our software-as-a-service (SaaS) and enterprise-wide applications associated with the collection, retrieval, accessibility, and usage of data for internal department planning and activities. This position works from Magnolia Headquarters in Waco, Texas. It reports to the Applications & Engineering Manager and has no supervisory responsibilities.   

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provide support to end-users via tier 2 support and interface with Service Desk personnel, providing knowledge base articles and guidance* 
• Administer IT application portfolio systems, environments, upgrades, and security, including but not limited to Shopify, NetSuite, Toast, Salesforce, Domo, etc.* 
• Assist in the implementation, configuration, and support of new services and applications* 
• Deploy and administer applications and third-party tools as required, other platforms as necessary
• Utilize standard corporate tools to plan projects, record changes, track problem activities, and document resolution* 
• Ensure proper documentation and on-time delivery of all technical artifacts and deliverables    
• Maintain vendor relationships through support tickets and collaboration 
• Perform other duties as assigned 

*Metrics evaluated on Performance Review 

COMPETENCIES 

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals. 
• Critical Thinking: Identify and communicate challenges in day-to-day activities. Ability to analyze data, trends, and patterns. 
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Possess knowledge and skills related to specific area(s) and specialized tools and techniques relevant to specialization. 
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management. 
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience. 
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals.
• Hard skills: Proficiency in Microsoft Excel required. 

ELIGIBILITY QUALIFICATIONS 

• Bachelor's degree from a 4-year college or university preferred 
• 2-4 years of related work experience OR an equivalent combination of education and experience preferred 
• Experience supporting third-party SaaS applications preferred   
• Must be available to be on call as business needs require 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.   

ACKNOWLEDGEMENTS  

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.