Silos Baking Co. - Bakery Crew Leader

BAKERY CREW LEADER | JOB DESCRIPTION  

SUMMARY 

At Magnolia, the Bakery Crew Leader is responsible for maintaining the Magnolia standard on the floor while supervising and assisting the bakery team to provide top-notch guest experience. Crew Leaders lead with enthusiasm and are specialists in training and development. They connect with guests in genuine and authentic ways and serve as Magnolia brand ambassadors. This position works from Silos Baking Co. in Waco, Texas. It reports to the General Manager and has supervisory responsibilities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Uphold Magnolia’s manifesto and values  
• Provide exceptional leadership and feedback on employee performance 
• Maintaining exceptional guest service by assessing guest needs, providing assistance, and informing guests on Magnolia products 
• Promote and maintain a safe working and shopping environment to guests and team members
• Knowledgeable about Magnolia brand, products, and current menu items 
• Reconcile cash drawers, prepare new drawers and deposits, fulfill change requests, and balance safe 
• Routinely monitor food products to ensure quality and consistency 
• Maintain organization and cleanliness and restock product as needed 
• Learn new procedures and processes quickly to teach others 
• Perform opening and closing duties 
• Perform other duties as assigned  

  
QUALIFICATIONS 

• Soft skills: Strong verbal communication and interpersonal skills; high level of ownership, accountability, and initiative; ability to multitask while maintaining a positive guest experience; strong organizational and follow-through skills 
• Education: High school diploma or GED equivalent required 
• Experience: 2+ years of food service or hospitality work experience required  
• Special training or licenses/certifications: Texas Food Manager Certification required upon hire 
• General availability: Must be available to work holidays, weekends, and special events; two closing shifts per week required 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. The employee is expected to utilize team lifting techniques when lifting bulky items or items weighing above 50 pounds and up to 120 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT  

While performing the duties of this job, the employee operates in a fast-paced kitchen environment. The employee occasionally uses sinks, ovens, and tools to clean kitchen appliances. The employee is frequently exposed to hot water, potentially slippery floors, garbage disposals, and cleaning chemicals. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. 

ACKNOWLEDGEMENTS  

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.