About the Company:

District Medical Group (DMG) is well known as a respected leader in the healthcare industry in the Phoenix area, with a reputation for outstanding leadership, innovation and dedication to the patients and communities we serve. DMG employs over 650 credentialed providers and more than 350 professional/administrative staff as one of the largest physician groups in the Valley.

What Does DMG Offer?

DMG continuously strives for and succeeds in providing a strong and positive work environment through employee appreciation, team collaboration, competitive compensation, mentoring, and great benefits including:

• A strong Healthcare benefits package inclusive of Medical, Dental and Vision– Employee eligibility effective DAY ONE
• A rich 401(k) with employer match, increasing annually up to 6%
• Flexible Spending Account plan
• Generous Paid Time Off plan (3 weeks year one)
• 10 paid holidays annually
• Paid Sick Time
• and more

About the Role:

The IT Senior Service Technician provides mentorship to the IT Service Technicians through providing break/fix services for all servers, computers, printers and other associated peripheral devices including ensuring that all resolutions are properly documented.

Essential Duties/Responsibilities:

• Installs and configures DMG applications on computers as required.
• Provides setup, and configuration of computing peripherals such as printers, CD, DVD read/writers, monitors, scanners, mice, special keyboards, and other equipment as necessary.
• Troubleshoots computer and peripheral issues and provides hardware replacement, cleaning or repair as needed.
• Maintains compliance with software licensing and inventory.
• Performs hands-on fixes at the desktop level including; installing/upgrading software, implementing file backups, configuration of systems and applications.
• Responsible for configuration and deployment of computers and other peripheral devices to attach to the company’s network
• Provides first level of escalation for Help Desk calls and logs name, department, contact and issue(s).
• Perform post-resolution and follow-up to Help Desk calls.
• Performs basic networking maintenance functions such as; user creation, assignment of rights and permissions.
• Should be familiar with DHCP, DNS, and IP, network traffic routing, WAN, LAN and internet connectivity. Some knowledge of remote access and VPNs.
• Works closely with both technical and non-technical staff and is required to communicate effectively with both.
• Performs research on technical computer topics as request by IT Manager of the Technology Team.
• Performs new employee orientation presentations for all new employees.
• Creates and maintains Help Desk knowledgebase structure and content.
• Maintains Help Desk on-call and Help Desk clinical rotation schedules.
• Monitors Help Desk ticket reports and makes recommendations to IT Manager of the Technology Team for areas of improvement in both efficiency with ticketing system and Help Desk procedures.
• Maintain compliance with all company policies and procedures.

• Other duties as assigned

Required Knowledge/Skills/Abilities:

• Combination of education and experience so as to demonstrate proficiency in PC configuration, maintenance, and troubleshooting.
• Must have working knowledge of Microsoft desktop and server operating systems. 
• Two to three years previous experience including basic networking skills demonstrating ability to connect and configure computers and peripherals to the company network. 
• Individual must be outgoing, organized, hardworking, able to follow directions and a team player.
• The successful candidate will be high on customer satisfaction and have good communication skills.
• Ability to multi-task, set priorities and work both independently and in group settings.
• Create technical documentation for both end users and technical team audiences.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or federal, state and local standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Education or Equivalency

• High School Diploma or equivalent.
• Bachelor’s degree in Computer Science, Computer Information Systems, Business or related field; or equivalent combination of education, training, and experience.
• A+ Certification preferred.

Experience Requirements:

• 3-4 years’ experience in support of computing devices or a service desk role. 
• Previous experience as a lead for an IT support team preferred 

Other Requirements:

• Valid Driver’s License
• Clean Motor Vehicle Record

Employee Health Compliance:

As a condition of employment, DMG requires its employees to comply with Employee Health standards. All employees must provide proof of Tuberculosis clearance as well as Influenza Immunization (or approved declinations).  Specific roles, depending on location/job responsibilities will require proof of immunization or antibodies for Hepatitis B, MMR, TDAP, and Varicella.