Senior Process Improvement Lead

Position: Senior Process Improvement Lead

Hours of Work:

Monday through Friday: 8:30AM-5:00PM

Full-time, Exempt

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

In This Role, You Will…

Be responsible for process analysis and optimization, identifying and implementing improvements to existing processes within central operations such as underwriting, collections, sales, online lending, and customer service functions. Utilize data-driven insights to identify performance gaps and improvement opportunities. Conduct research and analysis which may include mapping out workflows and completing gap analysis to identify opportunities to remove waste, inefficiencies, or low-value activities.

Responsibilities & Essential Duties:

• Conduct thorough assessments of existing processes and workflows. Identify inefficiencies, areas needing improvement, process barriers, or gaps and make recommendations for strategies and solutions to improve them, furthering achievement of business goals and objectives.  
• Collaborate with internal data analysts to identify and gather data to analyze trends and make recommendations based on data analysis.
• Facilitate the design, development, and implementation of process improvement initiatives and new business processes.
• Partner with stakeholders across the organization to gather input, feedback, and insights to ensure alignment with process improvement initiatives.
• Prepare reports and presentations to present process improvement initiatives.
• Develop and maintain documentation of all processes and analyses. Assist in preparing communication and training materials related to process improvements.
• Assist with identifying and implementing key performance indicators (KPIs) and performance metrics to measure and track process and procedure performance.
• Monitor and review performance of processes to ensure they are meeting objectives
• Provide training and support to ensure successful implementation of improvement initiatives.
• Function as a liaison between various teams to ensure a unified approach to continuous improvement.
• Keep abreast of industry best practices and incorporate them into existing processes.
• Assist with change management strategies to ensure successful adoption of new processes
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.
  
  

Required Qualifications:

• Bachelor’s degree in Business Administration, Management, Finance, or related field; additional, applicable years of experience may be substituted for a bachelor’s degree.
• Minimum of five (5) years’ experience in an operations environment with three (3) years direct experience in Six Sigma, process analysis and optimization, change management, project/program management, or similar areas.
• Six Sigma or equivalent industry certification.
• Proven track record of successful process improvement initiatives and subsequent business outcomes.
• Ability to understand business operations and processes and conduct research as needed to contribute valuable insights to support informed decision-making.
• Experience developing organizational documents including procedure documentation and job aids.
• Advanced understanding of Six Sigma and business process re-engineering tools and techniques and their practical implementation within organizations.
• Possess and demonstrate well developed analytical and presentation skills to both evaluate information, concepts, and practices and to successfully convey to others in their terms the import and impact on business plans and objectives.
• Ability to work with little to no supervision and be able to independently determine tasks to complete on a daily basis. Equally able to collaborate within a team setting.
• Proficiency in Microsoft Office Suite.
• Desire and ability to learn emerging technologies and methodologies.
• Strong analytical, problem-solving, organizational, and project administration skills with the ability to think strategically and make data-driven decisions.
• Excellent interpersonal skills necessary to communicate effectively and collaborate with vendors, service dealers, customers, and all levels of company staff.
• Ability to work in a fast-paced environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines with both local and remote staff.

Preferred Qualifications:

• Six Sigma Green Belt certification.
• Experience in consumer lending/financial services.

Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

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