Credit and Returns Coordinator

Join the company that helps make American manufacturing possible. You’ll work alongside essential industries such as automotive, plastics, food, beverage and aerospace, while becoming an employee owner through our Employee Stock Ownership Plan (ESOP). As a McNaughton-McKay employee, not only do you help the company succeed, you also share in the rewards.

Credit & Returns Coordinator

The Credit & Returns Coordinator resolves questions/problems arising internally or with the customer regarding returned materials and processes the related paperwork.

As a Credit & Returns Coordinator, you will:

• Interfaces with the Vendor, Inside Sales, Outside Sales, Engineering, CSRM Processor, and customer to determine the disposition of defective/returned materials.
• Processes all paperwork regarding returns/repairs including:  Returned Materials Form, Return Goods Authorization (RGA) forms, repair purchase orders, and vendor debit memos.
• Negotiates with vendors for return authorizations on non-standard products.
• Researches and resolves inventory issues related to customer returns and affected inventory.
• Applies terms and conditions of McNaughton-McKay Return Guidelines and manufacturer’s return/replacement policies to all customer returned product.
• Obtains vendor return authorization through various methods; including online requests, email, and phone.
• Interfaces with multiple departments, vendors, and customers to resolve questions/problems regarding returns, replacements, repairs and credits.
• Manages pro-active tools to track open customer returns, vendor returns, and exchanges.

• Backs up CSRM Processor during vacations, absences, or other extended leaves. 
• Frequently lifts, carries or otherwise moves and positions product weighing up to 40 pounds unassisted when stocking, loading or unloading products.  Typically bends, stoops and/or crouches on a regular basis from various heights to stock.
• Operates forklift: proper training and certification required.  May also use material handling equipment (including pallet jack, dollies, and hand cart).

To be successful in this role, you will have/be:

• Associate degree or a recent pattern of continued education is required.  In lieu of meeting the educational requirement for this position, 2 or more years of relevant customer service experience is required. 
• At least two years of experience in a customer service role, interacting directly with both internal and external customers. 
• Ability to work with minimal supervision:  organizing, prioritizing and completing tasks at own initiative.
• Excellent interpersonal communication skills, both written and oral.
• Proven problem-solving skills, decision making, & multi-tasking skills.
• Proficient PC skills with knowledge of MS Office Products such as Excel and Word; including the ability to demonstrate typing or keyboard proficiency.

Working Conditions:

Normal warehouse environment

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job.  They are not intended as an exhaustive list of all job duties, responsibilities and requirements.

We appreciate your interest in McNaughton-McKay Electric Company.  We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.