Assistant Manager - Queens Marketplace

Waikoloa Village, HI, USA Req #193
Monday, May 6, 2024



Every individual at Maui Divers Jewelry has a unique skill set that contributes to, executes and drives the Maui Divers brand. We encourage and support creativity, professional growth and continuing education. We recognize the value of our employees and that they are our greatest resources. Here at Maui Divers Jewelry, you’re not only an employee you are part of our ohana. Be part of a company that has been an 8 time winner of Best Places to Work.


Every individual at Maui Divers Jewelry has a unique skill set that contributes to and drives the Maui Divers Jewelry brand. We encourage and support creativity, professional growth, and continuing education. We recognize the value of our employees and that they are our greatest resources.  Here at Maui Divers Jewelry, you’re not only an employee you are a part of our ‘ohana.


The Assistant Manager will drive sales and is responsible for all daily sales, achieving monthly/yearly sales goals, maintain/improve profitability. Assist Store Manager with leadership, guidance, motivation to the sales team, foster team work and deliver excellent customer service. 



  • Must achieve personal monthly sales goals and maintain a minimum standard SPH (sales per hours) in order to “Lead by Example”
  • Support staff in achieving personal and store sales goals
  • Assist in training staff and complete training checklists
  • Support Company training programs
  • Maintain Client folders, schedule and organize clientele program
  • Ensure visual presentation standards are maintained in the showcases
  • Resolve conflicts and service issues with customers and staff
  • Analyze available Company reports to ensure proper scheduling and maximize SPH (sales per hour)
  • Assist Store Manager with schedules
  • Follow and enforce company Policy and Procedure at all times
  • Assist with case counts and case movements
  • Assist with inventories, case counts and daily high ticket counts
  • Responsible for the security of the store, jewelry and other Company assets to include but not limited to all types of cash, promo money, spiffs, petty cash, and safety awards
  • Maintain cleanliness and overall appearance of store
  • Required to work a minimum of 45 hours per week, 40 hours on the sales floor with an additional 5 for operational tasks.
  • Required to work rotating schedule
  • Responsible for on-going in store training on new product, sales techniques, and policy & procedures
  • Report all performance and/or policy violation issues/concerns immediately to Store Manager
  • Responsible for store schedules and assuring that all shifts are covered
  • Required to recruit on a constant basis with a minimum of 2 people per month if needed




  • 2 years prior sales experience a plus preferably in a commission based environment.
  • Computer skills with Microsoft Office Suite experience. POS system, basic math, and cash handling experience.
  • Prior experience with SalesForce software preferred.




  • Ability to resolve conflict and customer service issues
  • Effective communication skills, time management, organizational skills, detailed and multi-task
  • Ability to delegate, and effectively communicate with all levels of the organization
  • Assess talent, coach, develop and manage performance of staff
  • Computer skills-Word, Excel, software, and POS, and cash handling
  • Flexible in schedule to work evenings, weekends and/or holidays according to business needs
  • Ability to stand for long periods of time
  • Ability to kneel and bend to low areas, and reach into small spaces if needed

Maui Divers Jewelry is proud to be an Equal Opportunity Employer who celebrates diversity 

Other details

  • Pay Type Hourly
Location on Google Maps
  • Waikoloa Village, HI, USA