CAMBRIA HOTEL – WHITE PLAINS

Job Title:             Restaurant Server AM– Part Time

Department:              Food & Beverage

Reports To:                Restaurant Supervisor, Cook, Operations Manager, General Manager

Scope:

Operate the functional areas of the restaurant. Will serve as the first impression and “face” of the restaurant to all guests.  Will service restaurant and bar guests in a professional, timely and accurate manner.

Primary Responsibilities:

• Greet, seat, and engage customers in a friendly and courteous manner
• Professionally serve hotel and transient restaurant guests, providing a warm and memorable experience.
• Assist guests by bussing tables, delivering meals, and maintaining the breakfast buffet area.
• Maintain high standards of cleanliness and professional service; keeping the entrance, buffet, restaurant, bar, and kitchen areas clean and well organized.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Some ware-washing may be required
• Maintains a “can do” and a “guests first” attitude at all times
• Operate cash register and credit card terminal to collect proper payments.
• Knowledge and operation of the hotel P.O.S. computer system.
• Knowledge of basic restaurant terminology
• Complete knowledge of various hotel menu offerings.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Attends scheduled training sessions within the hotel as dictated by hotel management.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.

Requirements:

• Must be willing to work a variety of AM / weekend and holiday shifts.
• Requires strong command of the English language to include speaking, reading and writing. Bilingual a plus.
• Requires strong organizational skills.
• Must be able to multi-task and work independently.
• Able be able to be on your feet/stand/move for long periods of time.
• Excellent people skills, listening and communication skills, and an energetic personality.
• Meet/exceed customer and team expectations; a true desire to satisfy the needs of others in a fast paced environment
• Must possess basic computer skills
• Ability to accurately complete departmental paper work, such as daily or end of shift reports.
• Cash handling experience strongly desired.
• Able to lift, pull, or carry items weighing approximately 50 pounds

Qualifications:

Education/Experience:    High School Diploma or Equivalent

                                         1 or more years Restaurant Experience required

Certification:                   ServSafe and TIPS preferred, but not required