Asst. Hotel Manager

Hotel Manager

Meyer Jabara Hotels is looking for a dynamic, self-motivated individual to fill an opening on Executive Team at the Pier 5 Hotel.  The Assistant Hotel Manager manages the functional areas of housekeeping and Guest services to ensure guest satisfaction, cleanliness, associate satisfaction, and maximize hotel profitability.
 

Classification:              Exempt

Department:                 Front Desk, Housekeeping & Maintenance 

Reports to:                  General Manager

Subordinates:           All Employees - Room Attendants, Laundry Attendants, Housemen, Front Desk Agents, Night Auditors, 

Essential Functions

• Provides training; including safety training and standard operation procedures to all department personnel as directed by management.
• Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.
• Conducts oneself as a positive role model and example to staff.
• Maintains a “can do” and “guest first” attitude at all times.
• Practices efficient and effective procedures.
• Reads and understands English to comply with function directions.
• Schedules staff and work
• according to productivity standards and scheduled occupancy.
• Assures housekeeping and
• Front Office staff are practicing efficient and effective procedures.
• Completes performance evaluations and reports to the General Manager to better understand areas of weakness in the departments and plots strategies to overcome those challenges.
• Addresses guest complaints regarding cleanliness, service, and quality. 
• Inspects all completed guest rooms for compliance with brand standards.
• Reports any maintenance repairs to Chief Engineer.
• Assures requests are made in a timely manner.
• Knowledgeable on PMS as it pertains to functions of the housekeeping department.
• Reviews systems daily; finds and corrects any mistakes or discrepancies.
• Coordinates with front desk team daily to ensure guests special requests are met.
• Monitors inventory to ensure a sufficient amount of necessary supplies and food are on hand.
• Assures food quality is that of brand standard.
• Assures all temperature logs are completed.
• Utilizes Avendra program for ordering, receiving, and invoice tracking.
• Orders and receives supplies to maintain appropriate inventory levels.
• Ensures the execution of the hotel’s deep cleaning program according to Brand Standards.
• Works with housekeeping and Bistro staff to meet or exceed benchmarked scores as it pertains to housekeeping.
• Properly uses incentive programs for housekeeping and Bistro department.
• Takes control of lost and found as appropriate.
• Takes the responsibilities of housekeeping attendant, laundry, houseman, cook, Bistro server/bartender when necessary.
• All other duties assigned.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
• Customer Service – Responds to requests for service and assistance
• Interpersonal – Maintains confidentiality
• Oral Communication – Responds well to questions
• Team Work – Contributes to building a positive team spirit
• Written Communication – Writes clearly and informatively; Able to read and interpret written information
• Managing People – Makes self available to staff; Continually works to improve supervisory skills
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media
• Adaptability – Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability – Commits to long hours of work when necessary to reach goals; Follows instructions, responds to ownership direction; Completed tasks on time or notifies appropriate person with an alternate plan
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure quality
• Quantity – Strives to increase. productivity
• Safety and Security – Observes safety and security procedures; Rectifies potentially unsafe conditions; Uses equipment and materials properly.

Position Type

Full Time

Varied Schedule

8+ hour shift

AM/PM/weekends

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.