Housekeeper

Job Title: Housekeeper Status: NON-EXEMPT 

Reports to: Assistant General Manager
 
Sign On Bonus Available 30/60/90 up to $450 
 

Position Summary: 

The primary responsibility of the Housekeeper is to maintain clean and attractive guest rooms while following hotel, brand standards and safety/security procedures. He or She is responsible for timely cleaning checked out rooms and stay overs, on a day-to-day basis. 

Experience & Education: 

• Experience in a hotel or a related field preferred

• High School diploma or equivalent preferred

Requirements: 

Work Environment – Ability to work: 

• With various type of equipment such as telephones, two-way radios, Housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster/trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (i.e., stripper, was, sealer) carpet extractor, Wet/Dry Vacuum

• Under variable temperature conditions

• Under variable noise levels

• Outdoors/Indoors

• Around chemicals, fumes and or odor hazards

• Around dust and or mite hazards

Physical Requirements: 

• Long hours sometimes required

• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

• Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty

• Ability to stand for long hours and walk long distances without fatigue  

• Ability to work under variable temperatures and noise levels

• Near Vision - The ability to see details at close range

Mental Requirements:  

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English

• Must be able to evaluate and select among alternative courses of action quickly and accurately

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

• Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions 

• Multi-lingual skills helpful

Essential Duties & Functions: 

• Approach all encounters with guests and employees in a friendly, service oriented manner

• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

• Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations

• Secure issued keys at all times, report lost or stolen keys immediately

• Follow proper policies and procedures on entering and securing guest rooms

• Thoroughly clean and re-stock guestrooms to company and brand standards

• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up

• Report all lost and found items to the Housekeeping Supervisor immediately

• Keep all hallways, public areas, and closets clean, neat, boomed and vacuumed

• Prepare housekeeping cleaning cart for next day’s use

• Report any maintenance repairs immediately to the Housekeeping Supervisor or Manager

• Complete all assigned cleaning duties in designated area

• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

Non-Essential Duties: 

• Assist in Laundry and/or cleaning Public Access Areas 

• Attend department/hotel meetings

• Assist hotel in completing special cleaning projects

• Other duties as assigned