Sales Secretary

OPEN POSITION: Sales Coordinator / Administrative Assistant

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt, where the style is relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience.

At Hyatt Place, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt Place associates work in an environment that demands exceptional performance, yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

The Hyatt Place located Flushing, NY, is seeking an experienced sales & administrative professional to promote, market, coordinate guest rooms and meeting space for this 168 room, modern, luxury hotel. 

Sales Coordinator / Administrative Assistant – Job Description

Candidate Profile

• Knowledge of Meyer Jabara Hotels & Journey culture
• Knowledge of guest rooms and hotel operations
• Strong communication skills (verbal, listening, writing)
• Bi-lingual: Mandarin & English is a plus
• Effective decision making skills
• Strong organization skills
• Knowledge of group, catering and transient customer segments
• Strong customer and associate relation skills
• Ability to develop and maintain relationships e.g., associates, guests, vendors
• Strong presentation and platform skills
• Proficient in standard and office software applications and hotel property management systems: OPERA, RESERVE, Envision
• Familiar with local market conditions and competition
• Familiar with hotel sales forecasting
• Expert knowledge of Excel
• Excellent financial reporting skills and presentation skills
• Ability to participate in and facilitate group meetings
• Ability to meet tight deadlines and juggle multiple projects
• Ability to work independently and as a team
• Experience in hospitality industry is a plus

Administrative Responsibilities;

• Participates in formulation of monthly Executive Summary reports
• Handles V.I.P. reservations

• Responsible for onboarding new hires: drug tests, payroll system registration, check ID, ensure forms are completed accurately
• Payroll back up for controller

• Daily cash reconciliation / cash deposits
• Airline crew invoice reconciliation

Sales Responsibilities:

• Build all groups in OPERA
• Block room types
• Set up PM accounts
• Set up billing
• Send group reservation links to contact person
• Charge group credit cards as instructed by contract
• Charge group contract deposits (as needed)
• Follow- up with contact person as deadline approaches
• Coordinate reservation changes/rooming list
• Create group resume
• Build all groups in Envision
• Actualize group after they leave
• Main contact person for FIT/Wholesale reservations
• Set up alerts
• Set up routings
• Use of Extranet for GTA and Tourico
• Build contracted airlines monthly room blocks
• Update room block as manifest changes
• Write welcome cards for VIP guests
• Attend and participate in weekly sales meetings
• Site inspections for guest rooms and meeting rooms

HOURS:

• 3 days (24 hours) in sales and 2 days (16 hours)
• Days of week: Monday - Friday
• Approximately 9:00 a.m. to 5:00 p.m.

Pay rate: $20/hr - $23/hr