Analyst, Business Systems - Administration

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.
 

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Analyst, Business Systems
Hourly $31.99 - $38.33

Closing Date: July 8, 2024, or upon receipt of the first 50 application submissions

Job Summary: This position, in the Office of the County Comptroller, acts a technical support for accounting and cash management clients of the County-wide financial system. Specific functions involve technical and business process training and communication for departmental employees, system report development and troubleshooting system problems as they arise. Act as liaison between accountants and the County-wide technology department and software provider.

Job Responsibilities:

• Provides ongoing technical support to financial system users.  Delivers expert product support to employees by providing individualized and personal attention. Troubleshoots and resolves software application issues ensuring employee needs are met. Engages appropriate resources to resolve tech issues and update employees on resolution.
• Conducts training.  Delivers customized advanced training on financial software. Requires the ability to build rapport with learners with varying skill levels. Communicates employee training status, needs and concerns to management as necessary.
• Participates as a project team member on implementation projects.  Works with the implementation team to implement software and improve business processes.
• Provides ongoing support on interfaces.  Performs review and testing of software interfaces and maintains interface functionality.
• Monitors and audits department activity for compliance to policies.  Audits documents to verify they have been prepared in compliance with policies and procedures. Communicates with departments and proposes corrective action to resolve issues. Recommends, develops, and implements improvements to both manual and computer systems.
• Develops internal and external reports for review and analysis.  Collaborates with the users and the Technology Department to create and review reports regarding fiscal analysis, productivity and other reports requested by departments.

Minimum Requirements:

• Current resident of the State of Wisconsin.
• Bachelor’s degree in accounting, business, IT software or closely related field.  Note: 5 years of experience in lieu of Bachelor’s degree, may be considered

• Three (3) years of professional experience working with accounting/financial software.

Preferred:

• Experience with Infor Cloud Suite 11 is a plus
• Experience and expertise in accounting, especially in a government setting, is highly desirable.

Additional Knowledge, Skills and Abilities:

• Excellent analytical and interpersonal skills.
• Ability to prepare and provide training programs for new users.
• Have a confident fluency in accounting.
• Have a desire to work cooperatively.
• Clearly communicate technical information both orally and in writing.
• Demonstrated problem solving capabilities as well as strong customer service orientation
• Microsoft Office expertise, especially Excel
• Read and write professional correspondence, memos and clear instructions.
• Write routine reports, correspondence, and speak effectively before both internal and external groups.
• Read, analyze, and interpret business manuals, technical procedures and/or government regulations.
• Excellent organizational and customer service skills.

NOTE:  This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County offers a comprehensive blend of benefits designed to make your life better both inside and outside of the workplace. Milwaukee County conducts job related criminal background checks and pre-employment screenings.

Org Unit: 3700 (PG:29M) KM

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.