Community Program Liaison

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.
 

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing date: September 26^th, 2024, or upon receipt of the first 50 applicant submissions

Community Program Liaison

Behavioral Health Services

Hourly Pay Range: $26.08 - $39.12

Community Access to Recovery Services (CARS) — a branch of the Behavioral Health Services of Milwaukee County— provides a full array of supportive, recovery-oriented services for persons with severe and persistent mental illness and/or issues with substance use disorder (SUD). CARS serves over 9000 Milwaukee County residents each year to ensure individuals receive high-quality services for mental health and/or SUD needs.

Job Summary: The Community Program Liaison will manage ongoing services funded by CARS to ensure appropriate and quality care is provided to the consumer, review provider service authorization requests and justifications for clinical pertinence, and/or recommend alternate plans of care.

Job Duties: 

• Quality Oversight. Develop, coordinate, and participate in measures to monitor quality of services provided by the CARS community-based programs, including audits and review of documentation to match Medicaid requirements.
• Provide Technical Assistance. Collaborate with contracted providers to ensure clinical, technical, and programmatic needs are met. Provide training and phone support.
• Medical Record Maintenance. Assist providers and Behavioral Health Services operations (i.e., fiscal team) in completing error corrections and maintain medical, including fiscal record keeping accurate and efficiently.
• Provider Meetings. Assist program leadership in organizing, attending, and running provider meetings held on routine and ad hoc basis for programmatic oversight, collaboration, and training.  
• Client Contact and Clinical Support. Provide in person support or over the phone to clients who are in the program or seeking to be in the program. Attend clinical staffings, as well as meetings with system partners who may also be serving out client base.
• Utilization Management/Utilization Review. Collaborate with programmatic leadership to participate in Utilization Management/Utilization Review activities to ensure clients are receiving the right level of care, for the right amount of time, and are referred to other services and/or discharged.
• Diversity, Equity, and Inclusion. Participate in Milwaukee County’s vision of being the healthiest County in Wisconsin by achieving racial equity. This can include trainings, assist to ensure documentation reflects equity, incorporate equity into programming, and review of consumer care.
• Perform other duties as assigned. 

Minimum Qualifications:

• Current resident of the State of Wisconsin
• Bachelor’s degree or higher is required. Degree in Psychology, Social Work, RN, Occupational Therapy is preferred.
• At least three (3) years of practical paid work experience in the Mental Health and/or Substance Use Disorder fields.

Knowledge, Skills, and Abilities:  Knowledge of federal, state, and county regulations relation to the provision of Behavioral Health Services. Understanding of supportive services such as Community Support Programs, Targeted Case Management, Comprehensive Community Services, and substance use treatment programs.  Ideal candidates will have a passion for collaboration with clients and providers, enjoy working independently, as part of a team, and have a high degree of organization and strong detail orientation.

NOTE:  This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.