Integrated Service Coordinator

Milwaukee, WI, USA Req #1820
Monday, May 20, 2024

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.


Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.  If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: May 30th, 2024 or upon receipt of 50 applicant submissions



Integrated Service Coordinator - CARS

Behavioral Health Services

Hourly Range: $25.72 to $38.82


Job Summary:  Under the direction of the CARS Director, the Integrated Service Coordinator will oversee the mental health residential programming offered as part of the Community Access to Recovery Services (CARS) provider network. The position will additionally be responsible for oversight of access quality, intake, and referral to CARS mental health programming.  Maintaining strong community and provider relations will be essential to the success of this role.  The Integrated Services Coordinator will provide support to the mental health group homes and adult family homes (AFH). Work hours for this position consist of regular business hours Monday through Friday.


The ideal candidate for this role is an individual with a passion for researching and implementing new and innovative models of residential care for individuals living with a serious and persistent mental illness.


Job Duties: 

  • Assist with Research and Development of new strategies. Work with the CARS team to research, develop, and implement evidence-based practices and residential models of care for individuals living with mental health disorders, substance abuse disorders, or co-occurring disorders.
  • Network Development. Work with Behavioral Health Services Network Development Specialist to build and maintain a robust and high functioning network of mental health residential providers. Assist with Request for Proposal or Expression of Interest processes when needed.
  • Provide Oversight and Management of Contracted Services. Manage program implementation and ongoing maintenance for Community-Based Residential Facilities (CBRF) and AFH programs. Serve as the primary point of contact for network providers. Facilitate operations meetings with provider agencies.
  • Evaluate and Ensure Quality of Programs. Provide assistance with program evaluations, adherence to DHS 83, and quality oversight of contracted agencies. Promote and implement continuous quality improvement projects for the CBRF/AFH network as needed. 
  • Manage Access, Referrals, and Monitoring. Collaborate with CARS team members to ensure individuals can access mental health residential services. Provide oversight to ensure high quality services, appropriate level of care, length of service, and that transition plans occur.
  • Clinical Consultation. Collaborate with CARS Administrative Coordinator and agency providers to engage in clinical consultation and resolve opportunities for individuals with high risk or complex needs.
  • Serve as Point of Contact. Maintain communication with consumers, family members, guardians, and referring agencies such as hospitals and state institutes.
  • Perform all other duties as assigned. 


Minimum Qualifications:

  • Current Resident of the State of Wisconsin
  • Possession of a valid Wisconsin Driver's License and access to a reliable insured vehicle; both maintained throughout employment.
  • Master’s degree or higher in Psychology, Social Work, Nursing, or Human Services from an accredited college/university is required.
  • At least three (3) years of practical work experience in behavioral health disorders is required.
  • At least one (1) year of behavioral health program management is required.


Knowledge, Skills and Abilities:  Knowledge of mental health and substance abuse diagnoses and services; Knowledge of Federal, State and County regulations, Wisconsin Administrative Code for community services; knowledge of the principles and practices of developing and implementing mental health and substance abuse programs; knowledge of community-based programming for adults with mental health and co-occurring disorders; oral and written communication skills; report writing skills; analytical skills; organizational skills; ability to work productively with representatives of the Behavioral Health Services and contracted agencies; and ability to work effectively and harmoniously with staff.


NOTE:  This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.



Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

Other details

  • Job Family 15 - Other
  • Job Function 2 Professionals
  • Pay Type Hourly
  • Travel Required Yes
  • Required Education Master’s Degree
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Location on Google Maps
  • Milwaukee, WI, USA